Customer Experience Coordinator

Position: Customer Experience Coordinator Location: St. Johns, MI Hours: Monday - Friday 8:00 AM to 5:00 PM with flexibility to work evenings or Saturdays when needed. Join AgroLiquid as our Customer Experience Coordinator and help create a welcoming, professional experience for every guest who walks through our doors. This hands-on role is a great fit for someone who enjoys working with people, supporting events, staying organized, and taking pride in the details that keep a workplace running smoothly. From greeting visitors and assisting with corporate events to managing administrative tasks and supporting our General Store, you will play an important role in making sure our guests and team members feel valued and supported. Key Responsibilities: First face/voice of corporate {1} Greet & make guests feel comfortable and valued while on our premisesProvide basic product & service information to customersSecond for answering multi-line phone systemReceive, route, address and/or resolve guest complaints Host Corporate Building Events {2} Provide event set-up/tear-down of tables & chairsGreet hosting guests to provide meeting A/V setup and room setup satisfactionProvide Beverage ServiceEnsure the area remains clean and guests stay in public areas throughout eventRespond to and assist with health-related emergenciesRestroom refresh related to eventsOvernight suite room turnover including bedding and towel laundryMaking sure dishwashers run & emptied regularly Operate General Store {3} Assist customers in General StoreOpen, close and maintain store appearance dailyStore account, inventory, operation & report sales to accounting Administrative responsibilities {4} Help ensure collaboration spaces stay ready for use (cleanliness, mints & candies), stock boardroom with coffee cups, glasses and silverwareProvide and assist Space Share Partners with room reservations, special requests, questions, etc.Coordinate admin vehicle use and return.Coordinate use, log, track, and report (to accounting) employee company equipment useRun daily, weekly and monthly maintenance on 2nd floor coffee machineCollaboratively coordinate planning & execution of spirit daysDistribute incoming shipment notificationsAdministrate the petty cash box Back up for Customer Services Coordinator {5} Secondary contact for reservations, payments and inquiriesCode monthly administration credit card transactions on bank websiteConferences Center Bright Sign monitor (room location informational monitor)Process incoming mail and register checks in ledgersProcess outgoing shipments Maintain and update SOPs as needed and review annuallyVarious administrative projects and associated task work.Follow all safety policies, procedures, and protocols at all times.Responsible for maintaining a clean and safe working environment. What We Offer: We provide a complete compensation package to our employees that supports them from employment to retirement. We offer: Compensation that accurately captures the skills, experience and goals of the candidateBonus opportunitiesHealth, Dental, Vision, Prescription, Flexible Spending401K retirement plan with employer contributionPaid time off/holidaysTuition Program to support continued learningTraining and DevelopmentIncentive Trip to Hawaii What were looking for: General knowledge of event space hosting with 2 years job experience preferredExcellent Customer Service and Guest Interaction ExperienceAvailable to work between 7:00am 10:00pm Monday through SaturdayPositive attitude and excellent work ethicComputer skills and comfortable with Audio Visual technology/equipmentDrivers license with good driving recordAbility to stand; walk, sit, squat, and stoop for extended times; lift and/or move up to 50 lbs Our company culture is guided by our five core values: Authentic, Passionately Engaged, Servant Leader, Committed to Greatness and Humbly Confident. This creates an environment of empowerment, autonomy and collaboration. If these values align with your intrinsic needs, AgroLiquid is the place for you!