Technical Lead, Patient Experience

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide. About The Role Your North Star: You'll serve as the technical lead for how patients interact with Pomelo from the moment they enroll through their entire care journey. We can only meaningfully improve health outcomes if patients are highly engaged in their care and trust our team. The earlier we start providing care, the more likely we can affect outcomes, which puts this role at the very center of our mission. You will focus on driving proactive patient engagement, personalizing care experiences to individual needs to move health outcomes, building habits that make Pomelo the first point of contact during pregnancy, and creating scalable engagement models that don't always require direct clinical intervention. You’ll bring this focus to life by shaping the end-to-end patient experience—building features that check in with patients throughout their journey, triage urgent needs, make high-quality care effortless, and ensure every patient feels deeply supported. This role reports to the Director of Engineering and is open to any candidates located in the continental US. What you'll do Lead the technical direction for our mobile development strategy and patient-facing apps, shaping how tens of thousands of patients experience Pomelo Rapidly prototype and ship features in our patient mobile and web apps alongside design and product, using AI tools to move fast and test ideas that meaningfully improve engagement and retention Help steer product direction for how we support and retain patients in their critical first month with Pomelo, when the window to affect outcomes is widest Talk directly to patients and partner with product, design, and clinical teams to turn real needs into real features Mentor and grow junior engineers, raising the bar for the whole team Set the technical standards, architecture patterns, and development practices that our patient-facing products are built on Who you are 6+ years of experiencebuilding and shipping consumer or patient-facing products Have served as a technical lead on a team, setting architecture direction and mentoring other engineers Comfortable working across the full stack and moving quickly in a startup environment Up to date with key with trends in LLM coding agents to multiply your engineering impact Enjoy collaborating closely with product and design, not just executing on specs Experience with React Native or cross-platform mobile frameworks Built products in healthcare, wellness, or other high-trust consumer domains Have worked on engagement, retention, or onboarding flows and understand what makes users stick around Have prior experience with AI/ML or building agent-based systems Our Tech Stack Expo + React Native, React, TypeScript, Kotlin, SQL Compensation The expected base salary range offered for this role is $220,000 - $260,000. This role is also eligible for equity, giving you an ownership stake in Pomelo’s mission. Actual compensation may vary based on relevant experience, skills, competencies, and certifications. Benefits and Perks: Comprehensive Health, Dental, and Vision coverage for employees and their families High deductible Health Plans with Health Savings Account (HSA) options Flexible Spending Account (FSA) Equity grant participation 401(k) program Competitive vacation policy 16 weeks paid parental leave Fully remote work flexibility (within the US) Why You Should Join Our Team By joining Pomelo, you’ll get in on the ground floor of a fast-moving, well-funded startup on a mission to improve outcomes for all mothers and babies. We cultivate a collaborative, patient-first environment where data drives our decisions and team members are challenged to learn, grow, and have fun together. We are committed to hiring the best team to improve outcomes for all mothers and babies. To solve the complex challenges facing the diverse population we serve, we need diverse perspectives, actively welcoming people of all races, ages, sexual orientations, gender identities and expressions, national origins, religions, disabilities, and veteran statuses. We strive to cultivate an inclusive and respectful environment where team members thrive by working across disciplines, moving fast, making data driven decisions, learning continuously, and always putting the patient first. #J-18808-Ljbffr Pomelo Care