Customer Service Advisor

Job Description

Job Description

Customer Service Advisor – Sterling Signature Wash LLC

Location: 255 Chateau Dr, Grafton, WI 53024 Type: Full-Time, Onsite Compensation: Base wage starting at $14/hour (negotiable based on experience) + $1–$5/hour in average tips + Performance Incentives.

Position Summary

At Sterling Signature Wash LLC , we provide more than just a car wash; we provide a premium service experience. As a Customer Service Advisor , you are the face of our Grafton location and the first point of contact for guests seeking high-quality vehicle care.

Your role is to guide customers through our menu of services—from our signature hand-dry finishes to comprehensive interior cleaning and express detailing packages. You will partner with our production team to ensure every vehicle leaves spotless and every customer leaves satisfied.

Compensation & Benefits

We believe in rewarding hard work and reliability. Our team members enjoy a competitive package designed to support their lifestyle and keep them shining:

• Competitive Base Pay: Starting at $14/hour, with room for negotiation based on prior experience.

• Tip Eligible: Boost your take-home pay with tips, typically averaging an additional $1–$5 per hour .

• Free Car Washes: Keep your own ride looking "Sterling" with complimentary full-service washes.

• Growth Opportunities: We prefer to promote from within for leadership and management roles.

Key Responsibilities

• Consultative Greeting: Welcome customers warmly, assess their vehicle’s needs, and recommend the best service packages and membership tiers.

• Service Coordination: Act as the bridge between the customer and the detailing crew to ensure special requests are communicated and executed.

• Quality Assurance: Conduct final walk-arounds for express detail services to ensure our standards are met before the customer departs.

• Transaction Management: Maintain accurate records of sales and service upgrades using our Point of Sale (POS) system.

• Sales Driven: We are looking for advisors who don't just "take orders" but actively look for opportunities to provide more value.

Required Qualifications

• Sales Mindset: A natural ability to explain the benefits of various services and a drive to meet sales objectives.

• Service Excellence: Exceptional communication skills and a professional, friendly demeanor.

• Fast-Paced Stamina: Demonstrated reliability and the ability to remain calm during high-volume "wash weather."

• Dependability: A consistent, punctual presence is vital to our team-based workflow.

Preferred Qualifications

• Industry Experience: Previous experience in a car wash, automotive service, or sales-driven hospitality environment.

• Detail-Oriented: An "eye for the small things" and a passion for automotive aesthetics.

• Team Spirit: A positive, "all-hands-on-deck" attitude to support team members during busy shifts.

Sterling Signature Wash LLC is an equal opportunity employer. We pride ourselves on a professional work environment where hard work is recognized and your success is limited only by your drive.