Hybrid IT Support Technician (Miami, FL Required | Remote + Client Visits)

IT Support Technician

We are looking for an experienced IT Support Technician to provide first-line support and assist with IT validation activities for a Miami-based operation. Candidates must be located in Miami, FL, as the role requires in-person visits to client offices in Miami. All other responsibilities are performed remotely (no in-office work required). We do not provide relocation assistance.

Role: As a Hybrid IT Support Technician, you will maintain the day-to-day provision of IT Support Services to our internal offices and remote staff. The IT Service Desk, which you will help manage, serves as the centralized contact point for all IT-related incidents and service requests.

Primary Responsibilities:

• Provide IT support via tickets, calls, and chat (Zoho)
• Ensure timely responses through active monitoring of ticketing system and Help Desk line
• Troubleshoot hardware, software, and wireless & physical network issues
• Support Windows, Mac, and Linux systems
• Support Office 365 and Google Workspace (Outlook, SharePoint, OneDrive, Gmail, Drive)
• Install, configure, and troubleshoot Microsoft Office & Google Workspace apps
• Use RMM tools to monitor and manage devices
• Support and troubleshoot EDR/antivirus solutions
• Document issues, resolutions, and maintain knowledge base
• Escalate complex issues when needed
• Assist with device inventory validation and IT environment documentation
• Perform basic workstation optimization and support setup (printers, mobile, PBX)

Requirements:

• 4+ years of IT Support experience
• Strong English communication skills
• Experience with Zoho or similar ticketing systems
• Experience with Windows, Mac, Linux, Office 365, Google Workspace, and networking
• Experience with RMM tools and EDR solutions
• Strong troubleshooting and documentation skills

If you meet the above criteria and are interested in this opportunity, we would love to hear from you. Benefits: Salary compensation: Depends on experience and salary expectation.