Assistant Property Manager

Job Description

Job Description

SUMMARY

Under the general direction of the Senior Property Manager, the Assistant Property Manager supports all aspects of property operations, including general administration, leasing activities, and ongoing monitoring of the property’s condition. The Assistant Property Manager also contributes to tenant relations, inventory control, regulatory reporting, and property inspections. This role provides effective supervision and leadership to assigned staff while ensuring full compliance with all HUD regulations and Housing Authority policies and procedures. The Assistant Property Manager collaborates closely with residents, maintenance teams, and external agencies to maintain a well-managed, cohesive, and supportive community environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Interviews and communicates with prospective applicants for public housing occupancy, move outs and transfer requests; Reviews applications for completeness; Oversees verification of housing preference eligibility, and confirmation of employment, income, and household size.
• Supervises a team of leasing specialists by planning, assigning and reviewing work to ensure quality performance and successful outcomes, and recommends training to support staff development.
• Assists the Senior Property Manager in performing routine internal occupancy audits of all resident's files to ensure compliance with admissions and continued occupancy policies, LIHTC rules and regulations, and/or housing management procedures. Assists in making corrections and adjustments as needed.
• Assists the Senior Property Manager in implementing and enforcing the provisions of the lease agreement and all HUD and Housing Authority policies, Fair Housing regulations, and guidelines as applicable to all residents, as well as those applicable to employees as codified within the Housing Authority employee manual. Addresses any non-compliant issues swiftly and appropriately.
• Supervises applicant screening, credit and criminal background checks, pre-leasing orientation, eligibility determinations, and all other related activities concerning execution of the lease; Supervises the preparation, processing, and signing of lease agreements and related forms.
• Supervises the annual and interim re-certifications for Public Housing and LIHTC residents and market lease renewals.
• Answers telephones, investigates complaints, and handles inquiries from residents and Authority employees regarding all issues related to the occupancy of the units and related services and tenant support services.
• Assists the Senior Property Manager in counseling residents and works closely with HANO’s Client Services staff to make referrals for resident assistance.
• Assists in monitoring the condition of the housing community to ensure the health, safety, and security of the residents, guests, visitors, vendors, and employees; Assists in performing physical needs assessment and makes recommendations as to what is needed; Assists in supervising any outside contractors working on the property.
• Prepares the timely and proper preparation of various management reports on a weekly, monthly, and quarterly basis as requested.
• Assists the Senior Property Manager in preparing purchase requisitions for services and supplies, and preparing operating, housing occupancy, and related reports.
• Assists the Senior Property Manager in safeguarding all site-assigned HANO assets, including the conducting of inventory, disposition requests for surplus equipment, and procurement of replacement of the assets.
• Assists in the preparation and compilation of documents for support of eviction action against residents for cause or non-payment of rent. Attends court hearings when Senior Property Manager is not available.
• Assists in executing marketing campaigns for leasing, including promotions and tours of the property and rental units; Assists in maintaining vacancy information reports as required by HUD and the Housing Authority.
• Responsible for assisting in achieving and maintaining optimum performance of the site in applicable agency, departmental, and site-based goals and objectives such as vacancies, work orders completion, inspections conducted, TAR, rent collections, vacant unit turnaround time, zero audit findings, zero regulatory compliance deficiencies, tenant files maintenance, and any other assigned goals and objectives that may be adopted from year to year.
• Performs other duties as assigned including any temporary assignments at other locations or performing other functions commensurate with the qualifications and knowledge of this position.

Education and/or Experience

Associate’s degree in real estate, business, public administration, finance, or related field. A minimum of two (2) years of experience in an assistant manager capacity at a housing development or other muti-family property is preferred. Tax Credit, Section 8, market rate, LIHTC and/or Public Housing experience preferred. An equivalent combination of education and experience may be considered. Must possess a valid driver’s license and be insurable under the Agency’s fleet policy.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.