Patient Service Coordinator

Patient Services/RHC Coordinator - PRN/Supp Position

This is a fill in position for front desk coverage at both the Main Hospital as well as the Rural Health Clinic.

This position requires a blend of professionalism, competence, friendliness, multitasking ability, strong interpersonal skills, and self-motivation. These qualities are essential for effectively managing the demands of the role and contributing to a positive work environment.

Essential Functions:

• Telephone Management: Answering calls professionally, assessing needs, and transferring calls as necessary.
• Receptionist/Clerical Duties: Performing general receptionist and clerical duties as needed.
• Patient Interaction: Greeting patients and visitors warmly, assisting them with their needs.
• Patient Registration: Registering patients for various services, updating insurance information, and obtaining necessary signatures.
• Insurance Verification: Verifying insurance coverage and obtaining pre-authorizations when required.
• Patient Discharge and Readmission: Handling the administrative aspects of patient discharge and readmission processes.
• General Office Coordinator: Assisting staff with various tasks like locating personnel, photocopying, faxing, and maintaining office supplies.
• Front Office Coordinator: Ensuring the front office is well-organized and accessible to all staff members.
• Mail Handling: Sorting and distributing mail to appropriate recipients.
• Petty Cash Management: Managing petty cash, including disbursing money, collecting receipts, and balancing accounts.
• Supporting HIM Department: Assisting the Health Information Management (HIM) department with tasks like scanning charts, preparing documents, and supplying forms to patients.
• Patient Survey Administration: Mailing patient satisfaction surveys, collecting and analyzing results.
• Resident Family List Maintenance: Updating lists of resident family members.
• Collaborating with the Billing Department: Providing support to the billing department as required.
• Team Management: Participating in the hiring process for front desk staff and training new hires.

Requirements

Required:

• Minimum of high school diploma or GED
• Strong interpersonal skills
• High level of administrative experience and computer knowledge