Customer Service Consultant

Description What You Will Be Doing EMA is looking for a Consultant to join our project teams driving positive change for some of the largest water utilities across the United States and Canada. The ideal candidate has been exposed to a breadth of different experiences and assignments. In this role, you will have hands-on, practical opportunities to grow in your career alongside your peers and experienced colleagues. Your role will include supporting clients in implementing new technologies, assessing and redesigning business processes, and using organizational and data analysis to identify opportunities for improvement. You will also lead individual project tracks related to system selection, system implementation, testing, training and integration projects. We develop lasting relationships with our clients and collaborate effectively to help them achieve their mission of delivering clean and safe water for the communities they serve. Who You Are An articulate and effective communicator with the ability to build strong interpersonal and professional relationships. Able to dive headfirst into a project or problem with the desire to figure it out. Detail Oriented and willing to dive into the details on a variety of topics. A flexible problem solver with the ability to stay organized and manage time effectively. Takes initiative to identify and take on new tasks. Eager to learn all you can to become a go-to subject matter expert. Excited by the consulting lifestyle of traveling to different cities across North America and working with diverse groups of people on a variety of projects. Driven to help build healthy communities and preserve natural environments by supporting water and wastewater utilities. Requirements Bachelor’s degree 3-5 years of solid experience with CIS implementation in water/wastewater or gas/electric customer service environment (or similar industry). To include configuration, development, and/or technical or functional testing for products for utilities. 1-2 years managing small or medium size projects with responsibilities in resource management, milestone tracking, scheduling and budgeting. Job Type: Full-Time Location: US Travel: Up to 50% Skills Desired Strong consulting experience with a professional service organization Strong interest in collaborative work with clients High-level Experience with application integration Extensive experience with customer information-service connection, meter reads, rating, billing, payment processing, collections, field service, and meter management Ability to lead a project track or small project by ensuring quality work, outcomes met, and track/project is completed within schedule and budget CAPM or PMP certification would be an asset Who We Are EMA Inc is an employee-owned consulting firm focused on the water sector. We work together with our clients on innovative engineering, technology, and management solutions to help lower costs, increase productivity, improve customer service and maximize return on investment for utilities and communities. We strengthen people and organizations, streamline and improve processes and help deliver more value through leading edge information technologies and high-quality data. EMA Offers: · Competitive salary · Paid parental leave · Flexible and remote working options · 401(k) in US and RRSP in Canada · 100% employee ownership – generous profit sharing · Generous PTO and holiday leave · Wellness Reimbursement Fund · Employer-sponsored health, dental, vision, life, disability, and AD&D insurance plans in US and Canada · Numerous professional development and training opportunities As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.