Head of Operations - GKA

The Head of Operations leads a global team driving end-to-end fulfillment excellence for the company's largest customer‑ensuring efficiency, reliability, and customer satisfaction across demand management, supply chain planning, and customer service. This role is pivotal in balancing customer expectations with corporate standard and best practices. This role also provides critical analysis to support strategic investment decisions, capacity and budget planning, and revenue optimization for this key account, ensuring on‑time delivery at maximum efficiency. The ideal candidate will bring deep expertise in demand management, proven experience with sales processes, and advanced knowledge of corporate supply chain models and analytical tools to deliver measurable impact across the organization. Given the high visibility and strategic importance of this account, strong networking and communication skills are essential for success in this role. Responsibilities Lead a high‑performing, resilient, and process‑driven team that understands business needs and delivers competitive advantages to maximize sales team goals. Ensure operations strategy remains adaptive to evolving challenges while delivering best‑in‑class service to our customer and sustaining ST's position as a top‑tier supplier. Work with internal and external stakeholders to analyze customer demand, generating insights that improve the accuracy and inform strategic decision. Drive demand management process within the sales unit across all horizons—operational, tactical, and strategic—and provide management with clear visibility into key risks and opportunities to our agreed demand references. Collaborate with supply chain & business partners to define capacity & manufacturing requirements, ensuring proper allocations are in place to fully support customer needs. Proactively identify gaps and partner with relevant teams to mitigate risks before they impact service. Design and implement the KPIs to drive continuous improvement and operational excellence. Continuously improve the development of preventive processes to reduce risks and maintain customer trust, while effectively managing escalations when they arise. Profile 15-20 years of experience. Experienced operations leader with a strong background in sales processes, demand & supply management, customer service. Proven track record supporting key strategic accounts. Ability to translate data into actionable insights and effective presentations. Skilled at building and leading high-performing, resilient teams. Strong business acumen with focus on efficiency and building trust. Collaborative partner to sales, finance, divisions, and supply chain to maximize results. Should have excellent communication skills. At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location. Bay Area—The base annual salary range for this role is between $227,000 to $283,700 USD. Non Bay (Austin Texas)—The base annual salary range for this role is between $200,900 to $251,100 USD. We endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture. #J-18808-Ljbffr STMicroelectronics