Staff Engineer - OMS SRE

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. As a Staff Engineer - OMS SRE, you will provide technical leadership for the reliability, stability, performance, and modernization of enterprise order management platforms. The Staff Engineer is essential to ensuring seamless order processing, inventory management, fulfillment operations, and overall business continuity across high-volume transactional environments. The Staff Engineer - OMS SRE position is responsible for serving as the senior technical subject matter expert for IBM Sterling OMS production environments, leading complex troubleshooting efforts, driving root cause analysis, improving operational resilience, and influencing future-state order management architecture. This role operates as a highly visible individual contributor, partnering closely with engineering, architecture, platform, SRE, infrastructure, and business teams to support both current operations and strategic modernization initiatives. As part of the Order Management Engineering & Reliability Team, you will play a critical role in transforming enterprise order management capabilities by improving reliability, reducing operational risk, advancing automation, and supporting the evolution toward a unified OMS platform that enables scalable and efficient business operations.

Additional Responsibilities

• Serve as the senior technical SME for IBM Sterling OMS production environments and mission‑critical business processes.
• Lead troubleshooting and resolution of complex order lifecycle, inventory, scheduling, fulfillment, shipment, cancellation, and integration issues.
• Drive production stability through proactive monitoring, root cause analysis, performance optimization, and operational improvements.
• Develop automation solutions that reduce manual support activities and accelerate issue detection and recovery.
• Partner with application development, architecture, platform engineering, infrastructure, and business stakeholders to support modernization efforts.
• Improve observability, monitoring, alerting, and operational readiness across OMS platforms.
• Mentor engineers and promote best practices in reliability engineering, incident management, and Sterling OMS operations.

Required Qualifications

• 7+ years of experience in software engineering, production engineering, site reliability engineering, or enterprise application engineering.
• 5+ years of hands‑on experience supporting IBM Sterling OMS in complex, high‑volume production environments.
• 5+ years of strong expertise in Sterling OMS order lifecycle processes, including order creation, inventory management, scheduling, fulfillment, shipments, cancellations, APIs, services, agents, and integrations.
• 3+ years of experience with Splunk, SQL, Linux, REST APIs, JSON, application log analysis, and enterprise integration technologies.
• 5+ years of experience working in complex production issues, lead critical incident resolution, and perform effective root cause analysis.
• Must be willing to work on on‑call support /call rotation.

Preferred Qualifications

• Experience with Kubernetes, Docker, microservices architectures, and cloud‑native platforms.
• Experience with GitHub Actions, Jenkins, or similar CI/CD technologies.
• Experience with Grafana, Prometheus, OpenTelemetry, or other observability and monitoring solutions.
• Experience with Python, Shell scripting, or automation technologies.
• Experience supporting modernization or migration of large‑scale enterprise applications in retail, pharmacy, e‑commerce, or other transaction‑intensive environments.

Education

Bachelor’s degree, or equivalent experience (HS diploma + 4 years relevant experience)

Pay Range

The typical pay range for this role is: $118,450.00 - $260,590.00 This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Benefits

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Closing Date

We anticipate the application window for this opening will close on: 11/10/2026

Compliance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Culture

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Work Locations

We are looking for candidates to work in hybrid model in any of these office locations in - RI, AZ or TX