Travel Quality Ops Lead: Data-Driven & AI
Capital One
Capital One Travel is actively seeking a Quality Operations lead to elevate the travel call center quality program. You will transform QA into a proactive capability, owning the QA rubric, driving calibrations and data-driven feedback between Quality, Operations, and Training. You will champion AI-assisted tooling, oversee global calibrations, and partner with BPOs to scale quality across sites while delivering coaching-driven improvements and operational excellence. #J-18808-Ljbffr Capital One
Vacancy posted 4 days ago
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