Network Support Level 2 NOC

Job Number: 26-01154 Progress on your journey to success! ECLARO is currently recruiting for a Network Support Level 2 NOC in the Cary, NC area for one of our clients. ECLARO’s client is a leading provider of healthcare workforce software and solutions. If you’re up to the challenge, then take a chance at this rewarding opportunity! Position Overview As a Technical Support Specialist within the Global Enterprise Customer Care (WGECC) team, will provide premier support to our enterprise customers. Will serve as the face of the company, troubleshooting network issues, maintaining network devices, and acting as a strong customer advocate to ensure timely, best-in-class resolutions. Responsibilities Provide front-line technical support and troubleshooting for customer network issues. Perform circuit testing, manage SD-WAN routing, and maintain devices within customer networks. Monitor ticket queues and escalate unresolved issues to ensure SLA compliance. Document all customer interactions accurately using provided ticketing toolsets. Mentor less-experienced team members. Maintain strict user, customer, and departmental confidentiality at all times. Required Qualifications Experience: 3 to 5 years working in a Network Operations Center (NOC) environment. Clearance: Ability to obtain a Government Confidential Security Clearance. Education: Bachelor's degree or equivalent relevant work experience. Technical Experience: Proven background in networking technologies (e.g., SDWAN, routing, switching, and wireless) as well as circuit testing. Language: Fluency in English (written and verbal). Attributes: Highly organized, detail-oriented, team-centric, and customer-focused with a strong sense of urgency. Preferred Qualifications Degree in Information Technology (IT). Active industry certifications (e.g., Cisco CCNA or Juniper JNCIA). Previous experience in a service provider or IT service desk environment. Familiarity with ITIL methodology and ticketing software. Benefits 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Mark Papalexis View email address on click.appcast.io View phone number on click.appcast.io / View phone number on click.appcast.io Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws. #J-18808-Ljbffr ECLARO