Housekeeping Coordinator

Housekeeping Coordinator

The Housekeeping Coordinator provides vital administrative support to the housekeeping department, ensuring timely communication, accurate scheduling, and smooth day-to-day operations. This role acts as the main point of contact between housekeeping, front office, and engineering, helping to track and prioritize room statuses, special requests, and staff assignments. The ideal candidate is organized, efficient, and committed to upholding the resort's high standards of cleanliness and guest satisfaction.

Essential Duties and Responsibilities

Coordinates activities of Housekeeping/Laundry administration to obtain optimum performance, use of equipment, facilities, and personnel by performing the following duties personally and working with key management staff in the Housekeeping and Laundry areas.

1. ADP maintenance and upkeep.
2. Assists with training and property tours.
3. Answers phones and maintains the message/call log.
4. Responsible for room key distribution and log.
5. Special Projects as assigned by management.
6. Distributing guest comment scores
7. Schedules departmental meetings and records minutes.
8. Orders office supplies as needed for the department and keeps an inventory of office supplies on hand.
9. Occasionally assists with Dispatch Duties when necessary.
10. Operates the Resort Lost and Found department.
11. Coordination of guest, owner and/or group needs.
12. Enforces compliance with administrative policies, procedures, safety rules, and governmental regulations.
13. Other duties as assigned.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the resort:

• Perform special projects and other responsibilities as assigned.
• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Provide constructive feedback to all departments.
• Be a leader and a role model to all employees.

Education/Experience

High school diploma or general education degree (GED) required. Two to four years administrative experience preferably in the hospitality industry.

Basic Required Skills

• Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift items weighing in excess of 50 lbs. occasionally.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, photocopiers, dolly and other office equipment as needed.

EOE M/D/F/V