Operations Supervisor - Data Entry and Imaging

Operations Supervisor - Data Entry and Imaging

Virginia Tax's Office of Tax Processing is seeking a highly experienced Operations Supervisor to lead two shifts of data entry operators within a high-volume, fast-paced production environment. This role oversees 50 to 100 staff responsible for entering data from approximately 1.8 million tax returns and 1.1 million checks each year, as well as managing a high-speed scanning operation that generates nearly 10 million images of returns, payments, and correspondence annually. The Operations Supervisor will play a crucial role in planning and monitoring daily workflows, allocating assignments across multiple systems, setting and adjusting work schedules to meet production goals, and maintaining detailed productivity reporting for both staff and systems. Anticipated hiring range is commensurate with experience up to $72,000. This position is located in Richmond, VA at our Westmoreland location. As a member of the Virginia Tax team, you can expect additional benefits such as: job stability and quality of life! Enjoy your work/life balance with flexible schedule options. 12 paid state holidays on top of vacation, sick, volunteer, and personal leave! Comprehensive and affordable health benefits. Got student loans? You may be eligible for the Public Service Loan Forgiveness program. Participation in the Virginia Retirement System, VA 457 Deferred Comp, and more. At Virginia Tax We are dedicated, resourceful individuals who strive to exceed our customers' expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, promotes opportunities for growth within a stable environment, and supports a healthy work-life balance. What we do matters. So do you.

Minimum Qualifications

Considerable experience supervising staff in a high volume, production environment Experience leading staff in a multiple system environment providing training in the functional use of those system Ability to plan and organize work, handle multiple tasks, and adjust priorities as necessary Ability to analyze workflow issues and resolve problems and resolve bottlenecks Ability to assess the effectiveness of current operating procedures and recommend changes

Additional Considerations

Experience leading data entry operators/activities Experience with taxes, accounting or other relevant fields

Special Instructions

You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. All Virginia Tax employees must be current with filing their tax returns ensuring they were filed in compliance with established laws, rules and regulations. The Virginia Department of Taxation welcomes all applicants permanently authorized to work in the United States. Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks. The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours. Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at View phone number on click.appcast.io. Virginia Tax participates in E-Verify. Consideration for an interview is based solely on the information within the application and/or resume. In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Contact Information

Name: Virginia Tax Talent Acquisition Team

Phone: View phone number on click.appcast.io

Email: View email address on click.appcast.io