Retail General Manager

Purpose:

Drive Store’s Profitability By:

• Meeting or exceeding store sales and profit targets
• Managing all resources within the store to provide customers with a leading shopping experience
• Driving the proper execution of established policies, procedures, initiatives and directives

Key Accountabilities:

YOU LEAD, COACH AND DEVELOP

• Lead the recruitment, on-boarding, training, and development efforts in the store through partnership with HR, Talent Acquisition and Retail Training
• Coach, motivate and inspire Assistant General Managers to accomplish store goals and maximize their individual performance
• Create a high-performance culture by setting clear expectations, analyzing performance and giving appropriate and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Stores Career Ladder
• Complete all General Manager training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
• Deliver best practice implementation to drive the collective performance of all district stores
• Ensure compliance to established HR policies and procedures

YOU LEAD A SERVICE CULTURE

• Drive a service and selling culture in the store through leadership of adidas Group service model
• Lead service by example, maximizing the amount of time spent selling and leading team members on the sales floor
• Ensure there is always a leader on duty on the sales floor, focusing team members on the consumer and on selling when you are not able to assume the responsibility yourself
• Schedule and zone employees to allow service of consumers and driving sales to be prioritized above all else
• Spend focused time on the sales floor to determine service improvement opportunities and to coach the Assistant General Manager
• Analyze Net Promotor Score results and communicate them to their store team to drive continuous service improvement
• Optimize the consumer experience through leading digital initiatives including ship-from-store, click and collect and all programs through our Store Associate Mobile device. 

YOU LEAD STORE OPERATIONS

• Lead all store operations in a systematic and efficient manner, as per established adidas Retail Operating Rhythms
• Ensure adidas Retail Management Standards compliance with established policies, procedures, initiatives, and directives
• Ensure merchandise deliveries are processed on the same day they arrive, and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash wrap transactions are processed quickly and accurately
• Lead change management process initiatives as relevant
• Assess and make recommendations to the District Manager to improve the commercial viability and availability of products for the store
• Lead and implement all applicable loss prevention policies and procedures as well as health and safety risks

YOU LEAD BRAND AND PRODUCT EXPERTISE

• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Demonstrate a passion for sport, culture, and community, encouraging Store Leaders to lead this through their people at all times
• Ensure all established Retail Experience, Visual Excellence and In-Store Communication standards are consistently implemented and maintained according to established standards and directives
• Partner with District Manager and Retail Training in leadership of the effective and timely delivery of Foundational, Seasonal Brand product training materials and all learning programs in the store

YOU LEAD STORE PROFITABILITY

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo with District Manager
• Drive continuous improvement to increase their stores’ sales, productivity and profitability
• Ensure the legal and financial integrity of the store
• Maintain a safe and productive shopping and working environment

Knowledge, Capabilities and Experience:

• Must possess and consistently exhibit the competencies relative to the position.
• Excellent Skills in operating personal computers, POS systems, and various software packages including MS office
• Knowledge and understanding of profit and loss statement and store KPIs to make commercial decisions based on sound financial judgment.
• Strong interpersonal and communication skills including the ability to lead discussions in diverse groups of varying size.
• Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong independent decisions.
• Demonstrates an inspirational attitude that contributes to a positive team environment.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
• Well-developed ability to speak, read, comprehend, and write English
• Ability to maintain reliable and consistent attendance and punctuality.
• Ability and willingness to travel by car and air domestically.

Physical Requirements:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, crawl, and operate a Brannock device.
• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Ability to work for long periods of time, typically 10-12 hours per day during peak seasonal periods.
• Must be 18 years or older.

Qualifications:

• 4-year college or university degree in business, retail management, or related field or equivalent combination of education and experience
• Minimum 18 months experience working in a retail environment with a minimum 12 months of Store Management experience.

Please Note:

• adidas celebrates diversity, supports inclusiveness and encouragesindividual expressionin our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer. 
• adidas offers a robust and progressive range of benefits, including: health and dental benefits, including prescription drug coverage, out of country coverage, short and long-term disability, basic life and AD&D insurance, and an Employee & Family Assistance Program. Employees are able to enroll in adidas’ Retirement Savings Plan with employer match. Qualifying employees are eligible for our education assistance program and fitness reimbursement program.
• Employees are eligible to earn ​an annual bonus based on both company and personal performance.​ We recognize the commitment of our employees by increasing vacation time with length of service. We also offer Service Awards & Service Time Off during milestone years, paid bereavement leave, and parental leave top-up to eligible employees.
• Though our teammates hail from all corners of the world, our working language is English. 
• adidas is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with Disabilities, and will accommodate applicants’ needs, upon request, throughout all stages of the recruitment and selection process. If selected to participate in an interview, accommodations will be made available on request. Please inform the Recruiter of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.