Case Manager

Job Details: Job Location: SGCH New Life Resiliency Center - San Benito, TX 78586, Position Type: Full Time, Education Level: 4 Year Degree, Travel Percentage: None, Job Shift: Day,

Sunny Glen Children's Home Job Description

Job Title: Case Manager

Department: Case Management

Supervisor: Lead Case Manager

FLSA Status: Non-Exempt

Prepared by: Human Resources Department

Summary

The Case Manager at Sunny Glen Children’s Home is responsible for the safe release of Unaccompanied Children. The case Manager is required to maintain accurate documentation on case files and compliance with ORR Policy and Procedures, and established state and federal standards. Responsible for coordinating case management services for children in care under the direction of the Lead Case Manager. This includes coordinating timely referrals to external care providers and consistent communication with relevant stakeholders on referral status, ensuring consistent care coordination communication between medical and behavioral health staff internally and externally, coordinating timely referrals to child advocate services as needed, ensuring that the appropriate health interpretation and translation services are available, and ensuring the coordination of the appropriate post- release services that include the continuity of health care services.

Essential Duties and Responsibilities

• Maintain a caseload in accordance with agency policies and procedures and licensing standards.
• Conduct initial intake of children to gather sponsorship/family information.
• Maintain weekly communication/interviews of family members or friends to help establish relationships as required by ORR for safe reunification.
• Assist with identifying delays and/or gaps in order to help facilitate a timely release.
• Engage Clinicians in the casework process by providing ongoing monitoring of complex cases.
• Conduct case reviews prior to release submission on a case-by‑case basis.
• Adhere to all timeframes & deadlines as per State, ORR and Internal Policies and Procedures
• Coordinate all referrals/recommendations, service planning, and client documentation.
• (Assessments, incident reports, progress notes, etc.)
• Engage and involve unaccompanied children and their sponsors in the casework process.
• Provide weekly face‑to‑face sessions with Unaccompanied children by providing case updates or family/friend communication via phone.
• Monitors child’s services, ensures all required services are delivered, sets initial appointments, and communicates appointments with appropriate staff as well as sponsors and family in the home country.
• Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures
• Coordinate referrals, service planning, and client documentation of services provided (case notes, admission assessments, incident reports, progress notes, etc.)
• Maintains a therapeutic, and trauma-informed view of each child in his/her caseload and helps staff develop this perspective.
• Coordinates placement disruptions and does discharge/transfer paperwork.
• Demonstrating client progress toward risk reduction, achievement of treatment goals and positive case outcomes
• In consultation with his/her supervisor, make decisions affecting the safety of the child.
• Prepare, compile, and submit accurate and timely case files in case management software to continually assess ongoing changes in behavior, circumstances, or conditions that may affect child safety.
• Complete alongside with the Clinical and Education team appropriate discharge planning prior to the Child’s release
• Participate in weekly case staffing with assigned supervisor, case aides, and contracted staff.
• Act as a liaison with stakeholders, including legal providers and immigration court
• Work evenings, weekend rotations, and holidays as needed to assist with campus emergencies, crises, or ongoing reunification processes as requested by the supervisor.
• Maintain confidentiality in all areas.
• Attending training and meetings as scheduled.
• Participate in weekly staff/team meetings and training.
• Must abide by Sunny Glen Children’s Home mission of giving nurturing, trauma‑informed care to children from difficult backgrounds
• Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards)
• Learns and abides by CPI training. Ability to evacuate/travel if needed due to natural disaster.
• Employer retains the right to change or assign other duties to this position.
• other duties may be assigned.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
• Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and use…
• Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Visionary Leadership - Displays passion and optimism; inspires respect and trust; provides vision and inspiration to peers and subordinates. The position will integrate Sunny Glen’s Core Values throughout their day-to-day operations.
• Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
• Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
• Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Quantity - Completes work in a timely manner.
• Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Must be 21 years of age or older. Must be bilingual in English and Spanish.

Education and/or Experience

A bachelor’s degree in social work or other human services field from an accredited college or university

Child welfare and/or case management experience is strongly encouraged.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office, Excel, and Electronic Case Management software.

Certificates, Licenses, Registrations

Valid Texas Driver's License.

Have a record of tuberculosis screening showing the employee is free of contagious TB.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand, walk; stoop, kneel, crouch, or crawl, and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration, and be able to always balance mental toughness with compassion. The employee must be able to multitask.

Work Environment

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.

Notes

All services shall be provided in accordance with established standards, principles, and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children’s Home is recognized.

Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications

A bachelor’s degree in social work or other human services field from an accredited college or university

Child welfare and/or case management experience is strongly encouraged.