Sr. Field Service Technician - Charlottesville, VA

Sr. Field Service Technician - Charlottesville, VA Full-time Education: High School FLSA Status: Non-Exempt Location: Virtual (candidate must be based in Charlottesville, VA) Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date. The hourly wage for this position ranges from $36.00 to $40.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset. Summary: Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer-specific application machines. This position requires daily travel by auto with frequent overnight stays. Daily drive time is usually from 1 to 6 hours on a given day. Essential Functions: Perform daily tasks in accordance with all safety regulations and protocols. Completes all safety-related training on time and to expectation. Document daily service activities and expenses in the appropriate recording system accurately and promptly. Identify complex problems relating to customers and/or machines, review related information to develop and evaluate options, and implement effective solutions. Read and interpret complex blueprints, wiring diagrams, and schematics for installation, repair, special upgrades, and retrofits of customer equipment. Provide technical support and training to Signode technicians. Monitor and manage service calls for accuracy and completion. Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical, and electronic functions, perform preventative maintenance, disassemble units, and replace defective parts. Make adjustments and test for proper operation on designated equipment assigned. Coordinate proactive pre-installation meetings with customers to review procedures, inspect sites for product compatibility, and install, adjust, and test equipment. Proactively report and follow up on potential unsafe conditions and suggest effective solutions. Maintain effective customer relationships through professional explanations of product failures, nature of problems, and recommended corrective actions. Communicate essential information to key stakeholders such as customers, management, and engineering. Apply intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers. Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals. Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives. Prepare comprehensive, non-conformance reports and service bulletins. Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to assigned equipment. Education: High School Degree, Technical or similar College Degree Experience: 4-5 years of transferable experience. Experience working on electrical, mechanical, pneumatics, and hydraulics systems. Ability to read and interpret blueprints and schematics. PLC background. Self-starter, able to work with minimal supervision. Desirable: Professional courses in electrical, mechanical, or automation. Functional Success Drivers: These competencies are required for success in this role. Safety and security Team player Customer focus Decision making / judgment Results-oriented Process management All your information will be kept confidential according to EEO guidelines. The Company does not sponsor employment-based visas for this position now or in the future. Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities. Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need assistance or accommodation in applying for this position, please contact us at View email address on click.appcast.io. Signode Industrial Group, LLC is an Equal Opportunity / Affinitive Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States. #J-18808-Ljbffr