Referral Intake Specialist

Job Description

Job Description

Location: Onsite
Schedule: Full-time, 40 hours per week
Hours: Shifts scheduled between 12:00 p.m. and 10:30 p.m.
Weekend Rotation: Every third weekend
Holiday Rotation: 1–2 holidays per year

At Ohio's Hospice, every interaction matters. As a  Patient & Referral Services Representative , you’ll be an important first point of contact for patients, families, referral sources, and care teams across our service areas.

If you’re compassionate, service-oriented, organized, and comfortable working in a fast-paced environment, this opportunity allows you to use your communication and customer-service skills to make a meaningful difference for patients and families during important moments in their lives.

• Answer incoming calls and inquiries with professionalism, empathy, and exceptional customer service.
• Gather, verify, and accurately document patient and referral information.
• Explain hospice services clearly and answer questions from patients, families, healthcare providers, and community partners.
• Maintain accurate, complete, and timely documentation of all interactions.
• Work collaboratively with team members and provide support to other departments as needed.
• Participate in quality-improvement initiatives designed to enhance the patient and family experience.
• Assist with onboarding and training new team members when assigned.

Required:

• High school diploma or GED.
• Strong computer and data-entry skills.
• Excellent communication and customer-service skills.
• Valid driver's license and a safe driving record.
• Proof of required automobile insurance.
• Ability to travel in varying weather conditions when necessary.
• Ability to successfully complete a criminal background check and 10-panel drug screening.

Preferred:

• At least two years of customer-service experience.

Ohio's Hospice provides a comprehensive benefits package designed to support your personal and professional well-being, including:

• Competitive compensation
• Medical, dental, and vision insurance
• Short- and long-term disability coverage
• Life insurance
• Paid time off
• 401(k) with employer match
• Tuition reimbursement
• Hospice certification preparation and incentive pay
• Scrubs provided during onboarding
• Mileage reimbursement
• Dedicated preceptor and orientation support
• Ongoing education and professional development
• Career advancement opportunities

Our mission is to provide compassionate care that helps patients and families make the most of every moment.

As part of Ohio's Hospice, you’ll join a collaborative team where your work directly contributes to an exceptional experience for patients and their loved ones. We’re committed to creating a supportive environment where employees can grow, develop their skills, and find purpose in the work they do.

If you’re looking for a rewarding career where compassion, teamwork, and exceptional service come together, we’d love to hear from you.

Ohio's Hospice is an Equal Opportunity Employer and complies with all applicable federal civil rights laws. Employment decisions are made without regard to race, color, national origin, age, disability, sex, or any other protected status.

Ohio's Hospice is proud to be  Platinum Certified through SAGECare and is committed to fostering an inclusive environment that welcomes LGBTQ+ employees, patients, and families.