Quality Assurance Assistant

Responsive recruiter

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

GROW WITH US!   

Benefits:

• Paid Time Off
• 401(k) plan + employer matching contributions
• Medical, Dental, Vision Insurance with employer contributions 
• Company provided EAP (Employee Assistance Program)
• Full time, Monday to Friday schedule

 Not hiring in the following states: NY, TX, PA, DC, MA, CT, ME, VT, CO, MT, CA, OR, MD, NJ 
To qualify for the fully remote position, the applicant must be more than 90 miles from any NSB location.

National Service Bureau (NSB) is looking for a Quality Assurance Coordinator to join our team. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 40 years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.

Quality Assurance Coordinator Job Description: 

We are seeking a Quality Assurance Coordinator to support our management staff with ensuring that internal business productivity and quality are being upheld to a high industry standard.

• Monitor agent inbound/outbound calls
• Assess calls for compliance, quality, efficiency, and performance
• Review agent files for compliance, quality, efficiency, and performance
• Identify re-training and coaching opportunities
• Effectively communicate coaching opportunities through the proper channels
• Support internal quality control policy and procedures
• Track performance at department, team and individual levels
• Other duties as assigned 

 
Quality Assurance Coordinator Skills Required: 

• Ability to organize and prioritize multiple tasks and requests
• Proficiency with Microsoft Office
• Ability to provide effective feedback both verbally and in writing
• Exceptional attention to detail
• Positive attitude and approach
• Strong analytical and problem-solving skills
• Experience with operational audits 
• Ability to work independently and within a team
• Willingness to exemplify our Core Values
• Spanish-English bilingual preferred

 NSB Core Values:

• Follow Through
• Be Engaged
• Think First
• Be Respectful
• Be Accountable

NSB Culture & Environment:

• Diverse and friendly team
• Emphasis on work/life balance
• No nights/weekends
• Positive environment
• Performance-based incentives
• Advancement opportunities

To stay up to date on our latest postings we invite you to:

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https://www.facebook.com/nationalservicebureau/

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https://www.linkedin.com/company/national-service-bureau-inc./mycompany/

Visit our careers page:
https://national-service-bureau.careerplug.com/account

We are proud of the professional environment fostered through our roots as a family owned and operated business. We are looking to find a fantastic Quality Assurance Coordinator as we enter the largest period of growth in our company’s history.

This is a remote position.

Compensation: $19.00 - $22.00 per hour