Commercial Coffee Systems Field Technician

Job Description

Job Description

Be the expert behind every perfect pour

Farmer Brothers’ Revive Service & Restoration team keeps coffee and tea programs running at their best. As a Commercial Coffee Systems Field Technician, you’ll spend your days solving problems, delighting customers, and ensuring their beverage equipment performs flawlessly.

A day in the life

• Start your route within a ~100-mile radius, responding to scheduled preventive maintenance, surveys, and installations—plus the occasional urgent call.
• Install, repair, remove, and commission commercial coffee and beverage dispensing systems with precision and care.
• Keep your service vehicle stocked—track spare parts, manage inventory, and reorder within replenishment guidelines.
• Close every call completely: document the work performed, capture accurate time, finalize invoices, and secure customer signatures.
• Coordinate with teammates to plan, schedule, and execute equipment rollouts and complex installs.
• Communicate clearly with customers and internal partners, share feedback from the field, and uphold service level agreements for every program.
• Prioritize multiple tasks and adapt to changing needs while maintaining exceptional customer service.

Schedule & travel

• Core hours: Monday–Friday, 7:00 a.m.–4:00 p.m.
• On-call rotation required for after-hours and weekend coverage.
• Primary coverage within a 100-mile radius; occasional regional travel as needed.

What you’ll bring

• High school diploma or GED.
• 3+ years of hands-on mechanical and technical experience.
• Foodservice background preferred.
• Exposure to electrical, plumbing, HVAC, and use of test/tech meters preferred.
• Valid driver’s license with a clean record; comfortable traveling 100+ miles from the branch as needed.
• Strong troubleshooting ability—diagnose issues, read electrical schematics, and perform safe electrical installation, wiring, and repairs.
• Physically able to lift up to 60 lbs frequently.
• Proven ability to balance scheduled and unscheduled service, including emergencies and preventive maintenance.

Personal strengths

• Clear written and verbal communication; active listening with customers and colleagues.
• Customer-first mindset and relationship building.
• Practical judgment, sound decision-making, and independence with minimal supervision.
• Proactive problem identification and continuous improvement mindset.
• Collaboration across teams and commitment to company goals.

Technical proficiency

• Customer service and field service etiquette
• Equipment diagnostics and troubleshooting (mechanical and electrical)
• Electrical installation, wiring, repair, and schematic reading
• HVAC troubleshooting fundamentals
• Maintenance and repair best practices

Compensation, benefits, and transparency

At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.

To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.

If applicable, your specific salary will be discussed during the hiring process based on your work location.

• In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
• The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
• For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.

Equal opportunity

Equal Opportunity Employer / Veterans / Disabled

This job posting remains open until the position is filled or the posting is removed. The deadline has not passed unless explicitly stated otherwise.