Service Coordinator

Service CoordinatorTech24Location: Alexandria, VACompensation Range: $24-$30Why Join Tech24?At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:Weekly Pay – Reliable pay, every weekFully Equipped for Success – Company computer and equipment providedWork-Life Balance – Generous paid time off, paid holidays, and your birthday offComprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)Company-Paid Protection – Long-term disability and basic life insurance at no cost to youRetirement Planning Made Easy – 401(k) with company match and immediate vestingEmployee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resourcesPosition SummaryAs part of the Tech24 team and the broader Tech24 network, the Service Coordinator plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.The Service Coordinator is responsible for managing schedules, tracking project progress, coordinating resources, and maintaining clear communication between internal teams and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.Key ResponsibilitiesCoordinate service projects and support project managers with scheduling, documentation, and communicationMonitor project progress and prepare status updates and reports for leadershipAssist with dispatching, scheduling, and routing technicians, subcontractors, and other resources to support project timelinesCoordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycleMaintain and manage project documentation including project plans, schedules, and scope detailsSupport administrative tasks including billing coordination, invoice reconciliation, and expense trackingIssue purchase orders to vendors, suppliers, and subcontractors as neededCoordinate equipment deliveries, materials, and job readiness with customers and vendorsFacilitate subcontractor coordination and payment processing as requiredCommunicate directly with customers to confirm scheduling, readiness, and project updatesBuild and maintain professional relationships with equipment dealers, customers, and subcontractorsUpdate service activity, estimates, and status updates within customer portals when requiredEnsure safety standards and company policies are followed by all team members involved in the projectUtilize Company software and Microsoft Office tools to track and manage work ordersCommunicate project changes or updates to appropriate team members and leadershipMaintain organized project records and ensure documentation accuracyPerform other duties as assigned to support service and project operationsQualifications2-3 years of experience in service coordination, project coordination, dispatching, or administrative support requiredExperience in HVAC, refrigeration, construction, or foodservice service industries is a plusStrong organizational skills with exceptional attention to detailAbility to manage multiple tasks and priorities in a fast-paced environmentStrong verbal and written communication skillsStrong problem-solving skills and ability to work under pressureProficient with Microsoft Office and general computer systemsAbility to work both independently and collaboratively with a teamDependable, professional, and customer-focusedSelf-motivated with the ability to follow through on responsibilities with minimal supervisionCompensation TransparencyThe advertised pay range for this position is $24-$30. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. Tech 24