Fulfillment Specialist

Job Description

Job Description

About Us

At ElleVet Sciences, we are committed to improving the lives of pets through science and innovation. As a leader in veterinary health, we are dedicated to providing effective, science-backed solutions for pets. Our mission is to combine cutting-edge science with care and compassion to create products that make a real difference.        

The secret to our success is simple, and the same as our company philosophy:

Do the right thing, do what is best for animals, trust science, and always be learning.

Our comprehensive benefits package includes the following:   

• Health, dental, and vision insurance
• Health savings account (HSA)   
• 401(k) with company match
• 20 days of paid time off (PTO) per year & 9 paid company holidays
• Paid volunteer opportunities
• Basic and voluntary life insurance
• Short and long-term disability insurance
• Employee discount on our products
• Flexible schedules and room for internal growth
• Dog friendly office

What You Will Do 

As a Fulfillment Specialist, you will ensure the smooth and efficient processing of orders and the timely delivery of products to customers. You will be responsible for coordinating and executing various tasks related to order fulfillment, inventory management, and logistics. With a keen eye for detail and a focus on customer satisfaction, you will contribute to the overall success of our business operations.

• Order Processing: Receive and process customer orders in a timely manner, ensuring accuracy and completeness of information.
• Inventory Management: Maintain accurate inventory records, monitor stock levels, and initiate reordering as necessary to prevent stock-outs.
• Packaging and Shipping: Prepare orders for shipment, including proper packaging, labeling, and documentation.
• Product Inspection: Inspect products for defects, damages, or discrepancies before packaging and address any issues proactively.
• Order Tracking and Updates: Monitor and update order status in the system and resolve any order-related inquiries or issues.
• Cross-functional Collaboration: Collaborate with other teams such as customer service, warehouse, and procurement to ensure smooth order fulfillment and resolve any operational challenges.
• Continuous Improvement: Identify process inefficiencies and suggest improvements to enhance order fulfillment operations, streamline processes, and increase customer satisfaction.
• Compliance: Adhere to company policies, procedures, and relevant regulations related to order fulfillment, shipping, and inventory management. 

Who We Are Seeking

• Hands-on team player with a strong ability and desire to collaborate effectively.
• Excellent priority and time management skills to ensure efficient task execution.
• Highly organized with exceptional attention to detail and a commitment to accuracy.
• Ability to perform under pressure and meet tight deadlines with a proactive approach.
• Familiarity with equipment operation and capability to train others when needed.
• Proficient in Microsoft Office with moderate computer knowledge for workplace efficiency. Knowledge of Zendesk a plus.  
• Adaptable and thrives in dynamic environments with rapidly shifting priorities.
• Self-motivated and proactive, combining creativity with strong analytical skills.
• High school diploma, GED, or equivalent experience and education.

Physical Demands and Work Environment.  Ability to meet physical requirements of production facility; standing for 2+ hours, extended reach, lifting requirements up to 50lbs, occasionally climb, kneel, or bend. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ElleVet Sciences is an Equal Employment Opportunity Employer.