Inside Sales Manager

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Location: Irvine, CA (On-site Only)

Company Overview:

Keating Dental Lab is a fast-paced, family-owned dental laboratory based in Irvine, CA. We are seeking a driven and hands-on Inside Sales Manager to lead our in-house sales and customer service team. As a key member of the leadership team, this role will report directly to the President and play a critical role in driving sales growth, customer satisfaction, and operational excellence.

Job Summary:

The Inside Sales Manager will be responsible for overseeing inbound and outbound sales activities, managing a team of customer service and sales representatives, and contributing directly to revenue growth. This position requires a highly motivated individual who can lead by example—actively making sales calls while coaching and developing a high-performing team.

Key Responsibilities:

Sales Leadership & Team Management

• Manage the daily operations of inside sales and customer service teams to ensure high performance and exceptional customer support.
• Actively make outbound sales calls to prospective and existing customers to generate new business and support account retention.
• Lead, coach, and mentor sales and customer service representatives, fostering a collaborative and results-driven team culture.
• Develop and implement strategic sales plans, call campaigns, and customer engagement strategies in coordination with the leadership team.
• Set and monitor individual and team KPIs, providing feedback and support to drive continuous improvement.
• Assist in the hiring, training, and ongoing development of sales and customer service staff.
• Analyze sales and customer service performance data to identify opportunities and areas for improvement.
• Ensure consistent delivery of outstanding customer experiences and effective issue resolution.
• Provide regular reporting and updates to executive leadership.

Qualifications:

• Bachelor's degree or equivalent experience.
• 4+ years of inside sales or call center sales leadership experience.
• 7+ years of total sales experience, with a strong track record of personal sales performance.
• Hands-on experience in Government contracting or RFP management strongly preferred.
• Proven experience managing customer service and sales teams.
• Excellent communication, leadership, and organizational skills.
• Strong technical writing and documentation skills for RFPs and compliance reporting.
• An ability to lead by example through direct customer outreach and engagement.
• Dental and/or dental laboratory industry experience is a plus.

Job Type: Full-time

Pay: $85,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Sales: 5 years (Required)

Ability to Commute:

• Irvine, CA 92606 (Required)

Work Location: In person