Patient Services Representative/Medical Assistant

Patient Services Representative

At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Location: Madison, WI (with occasional support in Oconomowoc)

Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.

How you will make an impact as a Patient Services Representative/Medical Assistant:

• Greet patients and accurately check them into the EHR, following established patient registration protocols.
• Own opening and closing of the clinic per established guidelines
• Ensure all documentation is completed accurately and patient payments are collected per insurance requirements.
• Schedule patient appointments and coordinate administrative tasks to optimize clinic operations.
• Review future clinic schedules to verify insurance and necessary patient documentation in accessible in the patient's chart.
• Answer phone calls that come directly to the clinic
• Room and take vital signs of patients.
• Ensure clinic appointments run efficiently by communicating necessary information to Physicians and Advanced Practice Providers (APPs).
• Sanitize exam rooms and medical equipment, including instruments, scopes, and specialty procedure equipment, after each patient
• Record necessary information into the patient's Electronic Health Record (EHR).
• Triage of patient care, including but not limited to, connecting with patients regarding care questions, lab results and medication refills.
• Rotate and stock the pharmaceutical closet; properly dispose of expired medications.
• Maintain inventory of medical supplies and non-sample pharmaceuticals; order supplies as needed.

What we're looking for in a Patient Services Representative/Medical Assistant:

• 1-2 years of prior experience in a health care setting preferred.
• Strong customer service focus with a commitment to delivering an exceptional patient experience.
• Excellent communication skills, including phone, verbal, written, and listening abilities to build rapport with patients.
• Detail-oriented with high accuracy in work and strong organizational skills.
• Proficiency in data entry and technology applications, including Outlook, Word, Excel, and EHR systems.
• Ability to work independently, manage time effectively, and prioritize tasks to meet deadlines.
• Basic math skills, including calculating percentages and handling insurance payment settings.
• Flexibility to assist at different clinic locations as needed.

Why you should choose ADVENT:

• 16+ days of PTO (prorated your first year based on start date) & holiday pay
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• Regular business hours—no nights or weekends
• A culture that values solutions and encourages growth
• Convenient Monday – Friday schedule, hours between 8am-4:30pm
• This is a full-time, 32hr flex position