Assistant Program Manager

JOB SUMMARY:

Works with Program Management team and related departments to meet all program delivery goals. Will ensure customer orders and quotations are processed, and other requirements are met effectively and on a timely basis. Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Responsible for tracking, documentation and reporting for both internal and external stakeholders.

RESPONSIBILITIES:

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

QUALIFICATIONS:

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.
• Excellent organizational and multitasking skills, with the ability to manage competing priorities and deadlines.

PHYSICAL DEMANDS and WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position operates in an office environment. This role routinely uses standard office equipment such as computers, photocopiers, etc.