Credit Card: Customer Service Account Specialist I (Stone Oak)

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As an Account Specialist I in Credit Card Customer Service, you'll deliver exceptional customer service while ensuring accurate, timely processing of credit card disputes for clients and internal partners. About 30% of your time will be outbound calls, with the majority focused on operational execution across multiple systems, following procedures, escalating non-standard issues, and driving continuous improvement. Job Responsibilities Manages a high volume of incoming dispute cases Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Complies with internal policy, procedures, and Reg Z guidelines Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Required Qualifications, Capabilities, And Skills Communication, information gathering, and decision-making skills Customer interaction and support skills with at least 1 year of experience in phone or face-to‑face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and navigate different cultural contexts and workplace environments Adaptability and efficiency in fast‑paced, dynamic, and results‑driven environments Ability to read, write, and navigate through multiple applications Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred Qualifications, Capabilities, And Skills Disputes knowledge in credit card and/or retail banking Banking experience Preferred experience supporting more than one CCB Operations Function/Line of Business Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours. Benefits We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans: We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. #J-18808-Ljbffr JPMorganChase