Branch Customer Service Representative - Palm Beach Gardens, FL

It’s a great time to join AAA The Auto Club Group! Job Type: Full time. Exempt/Non Exempt: Hourly. Compensation Our Branch Customer Service Representatives earn a competitive hourly wage of $19.00 – $21.50, based on experience, with additional incentives and an annual bonus potential based on performance. Benefits Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards Responsibilities Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and some banking products. Generate leads, update members on travel and insurance specials, and provide travel information. Respond to customer inquiries and refer to senior staff or agent when appropriate. Provide cashiering services, including taking and processing payments for insurance policies, travel ticket sales, travel money products, processing remittance/depository transfers and balancing cash drawer. Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate. Provide administrative support to the travel and/or insurance sales staff during peak periods. Conduct outbound promotional calls for insurance and/or travel products. Other duties as assigned. Qualifications Education High School Diploma or equivalent. Work Experience Working in a customer focused environment. Providing customer focused service and timely solutions to problems. Microsoft Office applications. Taking personal responsibility in seeking solutions to problems. Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals. Successful Candidates Will Possess Passion and enthusiasm for working with people. Basic mathematical calculations to accurately perform monetary transactions. Effective verbal and written communication skills. Teamwork ability. Exceed member expectations regarding professionalism and efficient customer service on phone or in person, and maintenance of workstation and office facility. Ability to work under pressure in a high volume, fast paced customer service environment. Ability to work irregular hours including holidays and weekends (may include community events). Work Environment This is an in‑office position. Employees will service ACG members in‑person and are based on site in an ACG branch facility. Important Note ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. #J-18808-Ljbffr AAA-The Auto Club Group