Operations Manager

Job Description

Job Description

Overview

CORT Furniture Rental is seeking a full-time Operations Manager in Overland Park, Kansas. This position is responsible for overseeing warehouse, transportation, and outlet retail operations within the district. The Operations Manager leads warehouse and delivery teams, ensures compliance with safety and transportation regulations, manages inventory and fleet assets, drives operational efficiency, and supports achievement of district financial goals. This role also provides leadership and operational oversight for the Outlet Center, including supporting retail sales activities, merchandising, customer service, and outlet performance.

This is an onsite position performed from the CORT distribution center and Outlet Center.  

Salary: $70,000-$80,000 / year depending on experience. 

Schedule: Monday-Friday,  with start and end times ranging from 8AM-6PM. Some flexibility may be required. 

Responsibilities

• Daily Operational Planning: Plans and adjusts daily workload for warehouse and delivery teams to meet business demands, audits, cycle counts, and safety compliance.

• Routing, Scheduling & Dispatching: Schedules deliveries and labor hours, maintains availability, and routes trucks efficiently. Provides real-time support to service centers, delivery team, and customers. May conduct delivery pre-calls to customers. Follows up on any issues with deliveries or pickups. Ensures compliance with routing software and delivery KPIs.

• Team Leadership: Coaches, trains, and motivates staff; manages performance and fosters a culture of accountability and continuous improvement.

• Interviewing and Onboarding: Participates in the recruitment, onboarding, and training of warehouse and delivery personnel. Provides ongoing coaching and performance feedback to support employee development and operational excellence.

• Inventory and Asset Management: Oversees inventory accuracy, cycle counts, and movement of goods; ensures compliance with Days in Location goals.

• Outlet Center & Retail Operations: Oversees daily outlet operations and supports retail sales performance. Ensures showroom merchandising, product presentation, pricing accuracy, and inventory availability. Provides coverage for retail sales activities as needed, assists customers with product selection and purchases, and helps maintain achievement of outlet sales and margin goals.

• Showroom Merchandising & Presentation: Maintains an organized, attractive, and customer-focused showroom environment through effective merchandising, pricing, signage, and inventory placement.

• Sales & Customer Engagement: Supports achievement of outlet sales and margin goals through effective customer service, product knowledge, inventory management, and merchandising practices.

• Fleet and Equipment Oversight: Ensures vehicle inspections, maintenance, and DOT compliance; manages warehouse equipment and safety gear. Coordinates with third-party vendors for transportation or equipment servicing.

• Budgeting, Forecasting and Cost Control: Manage and forecast warehouse and payroll costs to ensure alignment with district financial goals. Monitor daily expenditures, analyze cost trends, and implement strategies to meet or exceed monthly EBIT forecasts. Proactively plan and collaborate with leadership to maintain budget discipline and drive operational efficiency.

• Safety and Compliance: Leads safety initiatives, conducts audits, and ensures adherence to TMS and DOT standards.

• Customer Service and Issue Resolution: Acts as an escalation point for delivery and retail customer concerns. Works collaboratively with internal teams to resolve issues, improve the customer experience, and maintain high levels of customer satisfaction and retention.

• Administrative Duties: Manages paperwork, payroll, and reporting; uses tools to track KPIs and support decision-making.

• Project Management: Leads warehouse improvement projects, including layout optimization, rack planning, and inventory reorganization.

• Cross-Functional Collaboration: Partners with sales, customer service, asset management, retail operations, and district leadership to support business objectives and drive operational performance.

• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent; college degree preferred
• Minimum 5 years of experience in warehouse or distribution management

• Strong understanding of logistrics, safety, and compliance standards

• Professional experience driving a 24-foot box truck or larger commercial vehicle preferred

• Experience supporting retail sales, showroom operations, or customer-facing sales environments preferred.

• Physically able and willing to move furniture indoors, outdoors, up or down stairs and in all weather conditions; ability to lift 100+ pounds with a partner
• 21 years of age or older
• Valid and current driver’s license in the state of residency
• Ability to comply with Federal Motor Carriers Safety Administration regulations
• Ability to maintain a valid DOT Medical Evaluator Certificate, which includes passing a physical and drug screening
• Ability to successfully pass a road test based on FMCSA/CORT requirements
• Acceptable MVR per CORT’s Safe Driving Standards