Field Service Engineer - New York City Metro/ Southern CT

Becton Dickinson & Co

BD seeks a Field Service Engineer to provide remote and on-site technical support for automated dispensing systems across the New York City Metro and Southern Connecticut region, including government facilities. The role involves troubleshooting, repairing, and maintaining proprietary hardware and software systems while maintaining regulatory compliance and customer relationships.

Responsibilities

Provide remote and on-site technical support for automated dispensing systems and resolve work orders
Diagnose and repair proprietary hardware and software components with full case ownership
Execute preventive maintenance programs, installations, repairs, and calibrations
Document service activities, expenses, and maintain regulatory compliance including Medical Device Reporting
Build customer relationships through professional communication and coordinate with sales and implementation teams

Requirements

1–3 years combined hardware, software, and IT support experience
Ability to obtain federal facility access eligibility and background clearance
Strong troubleshooting, diagnostic, and problem-solving capabilities
Excellent communication, customer service, and documentation skills
Associate degree in related field or 3+ years field service/technical support experience
Valid driver's license and ability to meet company driving requirements
Mechanical aptitude and proficiency with Windows OS and diagnostic instruments

Apply

Vacancy posted 9 days ago

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