Patient Call Center Agent - Spanish Speaking

Patient Call Center Agent

Patient Call Center Agent Job Responsibilities and Duties:

• Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues
• Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
• Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
• Assisting in patient translation, if required
• Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
• Confirm patient visits for next day appointments
• Identify and escalate issues to management
• Complete daily call logs and reports
• Sorting and filing all incoming fax correspondence
• Other duties as assigned

Patient Call Center Agent Qualifications and Skills:

• High school diploma or equivalent
• Superior active listening, verbal, and written communication skills
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Ability to handle stressful situations appropriately
• Fluency in Spanish
• EMR experience a bonus

Benefits:

• Holiday pay
• Commuter benefits
• 401K
• Bereavement leave
• On-the-job training
• Paid time off
• Paid training
• Promotional/growth opportunities
• Full-time

Job Types: Full-time Education:

• High school or equivalent (Required)

Experience:

• Customer Service in a medical setting: 1 year (Required)

Language:

• Spanish (Required)

Compensation: $18.00 - $24.00 per hour