Patient Call Center Agent - Spanish Speaking

Patient Call Center Agent

Patient Call Center Agent Job Responsibilities and Duties:

Answer all incoming calls, and address patient's inquiries, needs, complaints, or other issues

Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued

Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments

Assisting in patient translation, if required

Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly

Confirm patient visits for next day appointments

Identify and escalate issues to management

Complete daily call logs and reports

Sorting and filing all incoming fax correspondence

Other duties as assigned

Patient Call Center Agent Qualifications and Skills:

High school diploma or equivalent

Superior active listening, verbal, and written communication skills

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Ability to handle stressful situations appropriately

Fluency in Spanish

EMR experience a bonus

Benefits:

Holiday pay

Commuter benefits

401K

Bereavement leave

On-the-job training

Paid time off

Paid training

Promotional/growth opportunities

Full-time

Job Types: Full-time

Education:

High school or equivalent (Required)

Experience:

Customer Service in a medical setting: 1 year (Required)

Language:

Spanish (Required)

Compensation: $18.00 - $24.00 per hour