Laptop (Lenovo) Escalation Engineer

Job Title: Laptop (Lenovo) Escalation Engineer

Location: San Diego, CA - Onsite

Employment Type: Contract

Duration: 12 Months

Pay Range: $65/hr - $70/hr

About VLink: Started in 2006 and headquartered in Connecticut, VLink is one of the fastest

growing digital technology services and consulting companies. Since its inception, our innovative

team members have been solving the most complex business, and IT challenges of our global

clients.

Required:

Based in the San Diego area and able to work onsite full time at the Crinetics site (Lusk).

5+ years in enterprise end-user device support or engineering, including at least 2 years handling Level 2/3 escalations for Windows laptops.

Hands-on Windows 10/11 enterprise troubleshooting: Autopilot (including hybrid Entra join), Enrollment Status Page, Intune Management Extension and MDM diagnostic logs, and Configuration Manager co-management.

Strong Microsoft Intune experience for Windows, plus working knowledge of Microsoft Entra ID, conditional access and compliance policies.

Lenovo ThinkPad expertise: BIOS/UEFI configuration, Lenovo System Update, Update Retriever and Commercial Vantage, firmware, drivers and docks, and Lenovo warranty and depot processes.

Device certificates (SCEP), VPN pre-logon (GlobalProtect preferred), BitLocker, TPM and Secure Boot.

ServiceNow incident, request, problem and change processes; working knowledge of ITIL.

Clear, calm communication with end users, onsite technicians, engineers and leaders, especially during cutovers.

Disciplined documentation: runbooks, KB articles and handoff notes that others can act on.

Comfortable working in a regulated (GxP) environment with formal change control.

Preferred:

Merger, acquisition or large laptop-migration and hypercare experience.

Nexthink or a similar digital employee experience (DEX) tool.

Okta alongside Microsoft Entra ID during an integration.

Enterprise endpoint security agents (EDR, privilege management, data loss prevention).

Jamf Pro basics for macOS triage.

Certifications such as Microsoft MD-102 (Endpoint Administrator) or CompTIA A+.

Equal Employment Opportunity (EEO) Statement:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check.

This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team.

Applicant information will be handled in accordance with VLink's privacy policy.