Senior Account Manager

Join ServiceRocketServiceRocket is a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer.Twenty years on and counting, we've got your back.Why is ServiceRocket the place for you- A 20+ year tech services expert of many solutions and partnerships with industry giants.- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.- Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.- We're recognized for our innovation, impact, and outstanding customer support, even earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.Visit our website to learn more and become a part of our Rocketeer Nation.About the Sales and Success areaServiceRocket's Sales & Success team is the commercial engine of the business as they are focused on finding, growing, and retaining customer relationships. Account Managers own the full customer relationship, from strategic account planning and executive engagement through to renewals, expansions, and partner co-selling, primarily within the Atlassian ecosystem.They work as the commercial lead in a cross-functional "trio" alongside Solution Architects and delivery teams, translating customer needs into profitable software and services solutions. We look for self-starters with commercial curiosity, MEDPICC discipline, and a hunger to grow a book of business.What you'll be doingBuild and maintain lasting relationships with customers and partners by understanding their focus, anticipating their needs, and solving their problemsLead XBRs (real-time QBRs) for high-value, high-touch accounts, focusing on strategic alignment and value demonstrationDevelop strategic problem/solution roadmaps that address current and long-term customer needsGenerate leads, manage pipeline, update forecasts, and develop and execute account plansPerform prospecting activities such as cold calling and networkingClose opportunities to achieve sales targetsDeliver partner software quotes and orders, ensuring eligible deals are registered with the appropriate partner program incentivesCo-sell with partners by jointly creating services and software solutions that address customer needsFollow up with customers regularly to ensure needs are being met and to identify opportunitiesMaintain CRM and account plans for customers and prospects (HubSpot and NetSuite)Coordinate internal and external resources — including Licensing, Services, Solution Architecture, RevOps, Marketing, Finance, and Legal — to improve customers' experienceHost product demonstrations, webinars, and other online events to educate customers and prospectsIllustrate the value of ServiceRocket's products and services to create growth opportunitiesStay current with ServiceRocket's offerings and industry trendsWhat you bring to the table7+ years of experience in an account management or sales roleProven track record of meeting or exceeding targetsMEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidenceExperience managing commercial conversations with multiple stakeholders — champions, economic buyers, procurement, and executive sponsorsDeep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscapeAdvanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder managementProven ability to work autonomously and grow a book of businessStrong communication skills and executive presence — you Talk Straight and build trust quicklyExperience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferredBachelor's degree in a relevant fieldWhat We Look For in Sales RocketeersThis role is a key member of our sales team, focused on finding and driving both short and long-term opportunities. You ideally have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers. Beyond the role requirements, our Sales leadership looks for:Self-starters who take initiative, follow through, and own their pipeline without waiting to be directedHungry and resilient individuals motivated by goals, comfortable with ambiguity, and proactive about creating opportunitiesCommercial curiosity — a genuine interest in understanding customer problems and connecting those needs to ServiceRocket solutionsCollaborative sellers who can work across Customer Success, Solution Engineers, Licensing, Services, and partner teams to create customer outcomesSoftware sales interest or experience — SaaS, enterprise software, or Atlassian ecosystem experience is highly preferred but not mandatory when strong sales fundamentals are presentProcess discipline — CRM hygiene, qualification frameworks, and forecast accuracy matter hereYour leadersKharisma is a volleyball enthusiast, an animal rescue advocate, and our fearless sales leader. With 20+ years of go-to-market leadership, she leads our Global Sales team across four continents with sharp instincts, execution discipline, and a genuine belief in collaborative partnerships. With her and Rob, our founder and CEO, you'll co-sell with world-class partners, grow high-value customer relationships, and sharpen your craft in a team that leads through delighting the customer!The expectation of office attendance for this hybrid role is 2 times a week at our Palo Alto office.Perks- Share the fruit program: when we grow the tree, we share the fruit–when the company grows, we share the profit.- Stock options: you have the opportunity to participate in the ownership of the company.- Health insurance: we support you and your family–your well-being matters.- Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location.- Career pathways program: you can grow horizontally, vertically, or any way you want.- Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness.- Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.Although the position is hybrid/remote, preferential consideration will be given to candidates based locally to the country's office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.Our Selection ProcessOur goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.You will first meet our TA member in charge of the process, they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then you'll meet the hiring team and the executive of the area.Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!Additional InformationServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.*Only shortlisted candidates will be notified*RECRUITING FRAUD ALERT: Your personal information