Clinical Practice & RN Quality Manager

Community Health

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

About The Role

The Clinical Practice and RN Quality Manager is a Registered Nurse responsible for leading clinical practice standards, quality improvement initiatives, regulatory readiness, vaccine program oversight, infection prevention, and operational consistency across Community Health Centers of the Rutland Region. Working under the direction of the Director of Clinical Operations, this position serves as the organization's clinical practice and quality resource, ensuring safe, compliant, standardized, and patient-centered clinical operations.

This role collaborates closely with Practice Managers, RN Supervisors, providers, the Clinical Nurse Educator, and the Clinical Practice & Education Support Specialist to support consistent implementation of clinical standards, strengthen site-level accountability, and advance CHCRR's strategic goals, Quadruple Aim initiatives, and team-based care model.

Functions Of The Position

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job:

Clinical Practice Leadership

• Develop, implement, and maintain organization-wide clinical standards and best practices.
• Ensure clinical policies and procedures align with regulatory requirements and evidence-based practice.
• Evaluate clinical processes and recommend operational improvements
• Serve as the primary resource for clinical operations, scope-of-practice, and workflow questions.
• Lead implementation of new clinical programs and operational initiatives.
• Evaluate staffing workflows and support clinical efficiency initiatives.

Quality Management & Performance Improvement

• Develop and oversee clinical practice audit processes to monitor compliance with organizational standards.
• Conduct clinical quality reviews and identify opportunities for clinical practice and workflow improvement based on audit findings, clinical trends, and recommendations from clinical committees and medical leadership.
• Analyze audit findings and partner with site leadership to develop corrective action plans.
• Collaborate with Quality, Population Health, and Provider Leadership to support improvement in clinical outcomes and patient experience.
• Lead clinical operations improvement projects that reduce variation and support safe, efficient care delivery

Regulatory Compliance & Accreditation Readiness

• Support clinical components of Patient-Centered Medical Home (PCMH) initiatives and other applicable regulatory and accreditation requirements, such as HRSA and FTCA
• Coordinate clinical aspects of regulatory reviews, surveys, and audits in collaboration with appropriate organizational leaders.
• Develop corrective action plans when compliance gaps are identified.
• Maintain oversight of policies affecting clinical operations and patient safety.

Vaccine Program Oversight

Serve as the organizational owner of the vaccine management program, including:

• Oversight of VFC participation and compliance.
• Develop and maintain organization-wide vaccine policies, workflows, and storage and handling standards.
• Coordination with RN Supervisors and site vaccine coordinators to ensure consistent site-level vaccine operations including vaccine inventory standards, temperature excursion response, and regulatory documentation.
• Support of vaccine-related audit readiness, corrective action planning, and process improvement.

Infection Prevention & Patient Safety

• Lead organization-wide infection prevention initiatives in collaboration with site leadership.
• Maintain and support implementation of infection control policies and procedures.
• Review clinical incidents and patient safety events to identify trends and opportunities for improvement.
• Develop risk-reduction strategies and corrective action plans when clinical practice concerns are identified.
• Collaborate with safety committees and organizational leadership to support a culture of safety.

Clinical Equipment & Infrastructure

• Evaluate and standardize clinical equipment across practice sites.
• Monitor compliance with equipment maintenance, calibration, and safety requirements.
• Support evaluation of new clinical equipment and technology to promote consistency, safety, and operational efficiency across practice locations.
• Partner with clinical and operational leaders regarding equipment needs, purchases, and replacement planning.
• Develop and maintain equipment standardization and lifecycle management processes.

Other Duties

• Attends meetings as required.
• Works collaboratively as a member of the organizational team and follows the Community Health Code of Conduct.
• Performs additional responsibilities as assigned that are consistent with the scope and purpose of the position

Skills Required For Success

• Maintains current Vermont State RN License in good standing
• Graduate of an accredited RN school of nursing program
• Minimum 5 years clinical nursing experience.
• Experience in primary care, ambulatory care, FQHC, or community health setting preferred.
• Experience with HRSA, PCMH, quality improvement, and regulatory compliance preferred
• Strong knowledge of primary care operations.
• Strong communication and leadership skills.
• Ability to lead organizational change initiatives.
• Strong analytical and problem-solving abilities

How We Support You

• Work Life Balance
• Generous Time Off
• Medical, dental, and vision insurance.
• Health savings account option.
• Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.
• Comprehensive Wellness Program.

Community Health Centers of the Rutland Region