Regional Director of Operations (Healthcare Dining)

Regional Director Of OperationsMorrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.Working as a Regional Director of Operations (RDO) you will lead, manage, and inspire a team of Directors, Managers and other leaders in your region. You will be part of the regional leadership team and provide planning, direction, and guidance to the accounts in your territory, while establishing and maintaining strong client relationships. Your goal is to achieve operational and financial goals in a dynamic environment.Key Responsibilities:Leads, manages, and inspires a diverse team of Director of Dining Services, and their teams, to provide top-notch serviceDrives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)Serves on regional leadership team; regularly communicates with peers to share best practices, mitigate risks, champion diversity, and build communityOwns all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; makes decisions grounded in balance of risk/reward and short/long term implicationsSupports RVP in setting cultural tone in region; meets regularly with extended team to ensure transparency, understanding, safety, accountability, and alignmentServes as representative/brand ambassador of the Chartwells team to senior clients in territory, and acts as escalation pointWorks with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.)Collaborates with key partners to support regional initiativesEnsures compliance with QA, policy, and USDA program requirements, along with completing all reporting on timeChampions development in partnership with RVP within the region; conducts performance evaluations, along with succession planning, with focus on building multi-unit management skills; has full understanding of all roles in operationOwns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processesEnsures consistent and fair administration of all policies and proceduresRecognizes and anticipates marketplace trends; participates in regional strategic planning meetingsRequired Qualifications:Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degreePreferred Qualifications:Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.Has a proven track record of growing a business and leading teams, along with strong financial acumenHas ability to think quickly, analytically, strategically, and accuratelyShows expert client relationship, influencing, listening, and communications (written and verbal) skillsChampions the inclusion mindset, and is proactive, positive, professional, flexible, and resilientDemonstrates initiative, ownership, multi-tasking, prioritization, and organization skillsProficient in the use of Microsoft SuiteExtensive travel required in this position