eCommerce Fraud Investigator / Analyst Order-to-Cash (O2C)

divh2ECommerce Fraud Investigator / Analyst/h2pWe are seeking a highly analytical and detail-oriented eCommerce Fraud Investigator / Analyst with hands-on experience in Order-to-Cash (O2C) fraud operations. This role is critical to protecting revenue, reducing risk, and ensuring the integrity of customer transactions across large-scale digital commerce platforms. You will work directly with fraud detection systems, transaction data, and operational workflows to identify suspicious activity, investigate fraud patterns, and take action to mitigate financial and operational risk. This is a hands-on role requiring real-world experience reviewing flagged transactions, validating customer orders, and resolving fraud-related issues across the full O2C lifecycle./ppKey Responsibilities/pulliFraud Detection Investigation/liliReview and analyze system-flagged orders and transactions for potential fraud indicators/liliInvestigate suspicious activity across new orders, upgrades, returns, and cancellations/liliValidate customer identity, payment methods, and transaction legitimacy/liliIdentify patterns of fraudulent behavior and escalate high-risk cases/liliOrder-to-Cash (O2C) Risk Management/liliMonitor and validate fraud risk across the full O2C lifecycle:/liliOrder placement and provisioning/liliPayment processing and authorization/liliFulfillment and shipment/liliReturns, refunds, and chargebacks/liliDetect and resolve issues related to card data misuse, account takeovers, and return fraud/liliOperational Execution/liliTake immediate action on high-risk transactions (hold, cancel, escalate)/liliCollaborate with internal teams (Customer Service, Billing, Finance, Risk) to resolve fraud cases/liliMaintain accurate case documentation, audit trails, and investigation notes/liliEnsure adherence to fraud prevention policies and compliance requirements/liliData Analysis Continuous Improvement/liliAnalyze fraud trends and provide insights to improve detection rules/liliRecommend enhancements to fraud tools, workflows, and controls/liliSupport reporting on fraud metrics, loss prevention, and operational efficiency/li/ulpRequired Skills Experience/pulli3+ years of experience in eCommerce Fraud Operations or Fraud Investigation/liliStrong experience in Order-to-Cash (O2C) processes, including:/liliOrder validation/liliPayment fraud detection/liliReturns/refunds and chargebacks/liliHands-on experience reviewing system-flagged transactions and fraud alerts/liliExperience working in high-volume environments (telecom, ISP, subscription services preferred)/liliStrong understanding of:/liulliPayment fraud (card-not-present, identity fraud, account takeover)/liliFraud detection tools and case management systems/liliAbility to analyze data and make quick, risk-based decisions/liliExcellent attention to detail and investigative mindset/liliStrong communication and documentation skills/li/ul/ulpPreferred Experience/pulliBackground in telecom or internet service providers (e.g., Comcast, Verizon, ATT)/liliExperience supporting hardware + service ordering environments/liliFamiliarity with fraud tools, CRM systems, or ticketing platforms/liliExposure to chargeback management and dispute resolution/liliExperience working in fast-paced, high-growth digital commerce environments/li/ulpImportant Details/pulliOnsite Requirement: Redmond, WA 5 days/week (no remote option)/liliWork Authorization: U.S. Citizen or Green Card only/liliEmployment Type: Long-term contract (W-2 only, no C2C)/liliEnvironment: Fast-paced, high-volume eCommerce platform/li/ul/div