Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy team on a contract basis. This role focuses on delivering responsive support to customers by phone and in person while coordinating service requests, scheduling appointments, and keeping records accurate and up to date. The ideal candidate brings strong administrative ability, a customer-first approach, and the flexibility to manage multiple priorities in a fast-paced office setting.

Responsibilities:
• Respond to incoming service inquiries, document customer needs, and enter work orders accurately into the company’s accounting system.
• Coordinate estimate requests and arrange appointments for sales team members based on customer availability and business priorities.
• Welcome customers visiting the office, assist with parts and accessory purchases, and complete payment transactions using cash, check, or credit card.
• Keep customers informed by providing timely updates on order progress, service timelines, and appointment details.
• Contact customers to confirm and schedule installation visits and service calls while maintaining an organized calendar.
• Communicate with field staff to relay messages, obtain job updates, and support efficient coordination between office and onsite teams.
• Perform detailed data entry for service documentation, invoices, customer information, inventory records, and stock-related updates.
• Maintain organized files for invoices, receipts, and job paperwork, while also supporting outgoing mail, office supply coordination, and general clerical tasks.
• Help maintain a well-organized office and showroom environment and provide support for promotional events, training activities, and other operational needs as assigned.• High school diploma or equivalent required.
• At least 1 year of experience in customer service, clerical support, administrative work, or a related office-based role.
• Ability to manage multiple tasks efficiently and remain organized in a fast-moving work environment.
• Proficiency with Microsoft Office applications; experience with QuickBooks or similar accounting software is preferred.
• Strong verbal and written communication skills with solid judgment and problem-solving ability.
• High level of accuracy, attention to detail, and comfort working independently, including occasional solo office coverage.
• Familiarity with inbound calls, outbound calls, order entry, and general customer support processes is preferred.
• Valid driver’s license, reliable transportation, and the ability to complete pre-employment screening requirements.