Front Desk Coordinator

Job Description

Job Description

Front Desk Coordinator

Jackson, MI | Full-Time | $15.00/hour

Are you the kind of person who can make someone feel welcome, even on a difficult day?

Segue, Inc. is looking for a friendly, dependable, and organized Front Desk Coordinator to serve as one of the first points of contact for the individuals we serve. This position is ideal for someone who enjoys helping people, can keep things organized in a busy environment, and knows how to remain calm and professional when priorities change.

You'll help consumers with appointments and questions, manage front desk and phone communications, maintain accurate information in our electronic medical record (EMR), and provide general administrative support to staff throughout the organization. The position combines customer service, organization, technology, and meaningful interaction with people.

Segue, Inc. is a nonprofit behavioral health organization providing community-based mental health services in Jackson and Hillsdale Counties. As a provider within the local community mental health (CMH) system, Segue partners with LifeWays and other local agencies to provide services that support recovery, independence, and quality of life for individuals in our communities.

Our employees work in a variety of clinical, support, and administrative roles to help make those services possible. In this position, you'll contribute to that mission by helping create a welcoming and supportive experience for consumers from the moment they call or walk through our doors.

• Welcome and assist consumers, visitors, and callers in a professional, respectful, and supportive manner.
• Register and check in consumers and maintain accurate demographic, insurance, and other information.
• Schedule, reschedule, and confirm appointments and help coordinate appointment-related needs.
• Answer incoming calls, respond to routine questions, take messages, and connect callers with the appropriate staff.
• Help manage activity in the lobby, communicate updates, and appropriately respond to or escalate concerns.
• Enter, update, scan, and maintain information in the electronic medical record (EMR).
• Assist with records, reports, data-quality review, forms, consents, and other routine administrative processes.
• Provide administrative support to clinical, Human Resources, Organizational Excellence, and other staff.
• Help create and maintain forms, documents, templates, and other organizational materials.
• Keep the front desk and lobby organized, professional, and welcoming.

Because the Front Desk Coordinator may work with both consumer and organizational information, confidentiality, accuracy, and good judgment are important parts of the position.

Required:

• High school diploma or equivalent.
• At least one year of customer service, front desk, office, or similar experience.
• Comfortable using computers, Microsoft Office, email, and standard office technology.
• Accurate keyboarding and data-entry skills.
• Strong communication, organization, customer service, and problem-solving skills.
• Ability to manage multiple priorities and frequent interruptions while remaining professional and accurate.
• Dependable, approachable, and comfortable interacting with people from a variety of backgrounds and circumstances.

Helpful, But Not Required:

• Experience in healthcare, behavioral health, human services, or another service-oriented environment.
• Experience using an electronic medical record (EMR) or similar record system.
• Previous administrative or office-support experience.
• Familiarity with medical or behavioral health terminology.

Behavioral health experience is a plus, but it isn't required. We're looking for someone with strong customer-service skills who is willing to learn our systems and understands the importance of treating every person with dignity and respect.

Schedule: Full-Time | Monday–Friday | 8:00 am - 4:30 pm
Pay: $15.00/hour

Paid Time Off
Paid Holidays + a Floating Holiday
Medical, Dental, and Vision Health Insurance after 60 days
Life/Sort-term Disability Insurance
Simple IRA

Maternity/Paternity Leave 
Casual Dress Code
Employee Assistance Program

You'll be joining a small, community-based organization where the work you do has a visible impact. For the Front Desk Coordinator, that impact often starts with something simple: making sure the person on the other side of the desk or phone feels heard, respected, and knows what happens next.

Segue, Inc. is an equal opportunity employer committed to fair and equitable treatment of all individuals. Employment decisions—including hiring, promotion, compensation, and discipline—are made without regard to race, color, religion, age, sex, disability, marital status, national origin, or any other status protected by applicable law.