RDC Customer Support Specialist
Full-time
ABB Inc
At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to:
RDC Planning & Fulfillment Lead __ In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Onsite in Lancaster, TX (Dallas region) #LI-Onsite Your role and responsibilities:
RDC Planning & Fulfillment Lead __ In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Onsite in Lancaster, TX (Dallas region) #LI-Onsite Your role and responsibilities:
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
- Bachelor's degree in Computer Science, Business Administration, or related field and 5+ years of relevant experience or Associate's Degree/HS Diploma and 8+ years of relevant experience required
- 3+ years of experience in SAP or other ERP systems is preferred
- 3+ years of experience in Customer Service is preferred
- Experience with planning and fulfillment and extreme attention to detail is a plus
- You are fluent in English, both written and verbal communication
- Candidates must already have work authorization that would permit them to work for ABB in the US.
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Vision benefit
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Paid Parental Leave
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
- 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the RDC Customer Support Specialist in Lancaster, TX vacancy
- ...Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for... ...Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical...SuggestedContract workPart timeLocal area
Family Dollar
Hutchins, TX5 days ago - ...Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. As a Customer Service Representative, you...SuggestedWeekly payTemporary workLocal areaFlexible hoursShift work
Circle K
Wilmer, TX5 days ago $15 - $16 per hour
...Title: Customer Service Representative Job Description: Job Overview The Customer Service Representative will be responsible... ...a professional manner Fill in during staff shortage Support shift lead in completing punch-list items Use proper...SuggestedMonday to FridayShift workSBM Management Services
Lancaster, TX4 days ago- ...The production service team ensures customer issues are addressed to the customer's satisfaction... ...ongoing customer loyalty and brand support is a key driver of production service... ...understanding their product purchase. Senior specialists have a mastery of skills and knowledge...SuggestedContract work
The Cavco Family of Companies
Lancaster, TX4 days ago $20 per hour
...involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain... ...time is paid out annually • Paid Parental Leave - To assist and support new parents with balancing work and family matters • Onsite Clinic...SuggestedHourly payFull timeTemporary workFlexible hoursShift workNight shiftAfternoon shiftSEW-EURODRIVE GmbH & Co KG
Desoto, TX5 days ago$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and customer...Hourly payFlexible hoursCircle K
Desoto, TX3 days ago- ...and business development. In this position, you will oversee onboarding new clients, collaborate with internal teams, and support external customers. The ideal candidate will excel at building strong client relationships, achieving sales goals, and navigating the...Full timeWork at officeImmediate startWorldwide
Surya Carpet
Hutchins, TX2 days ago $23.85 per hour
...Logistics At DSV, our purpose is to keep customers’ supply chains flowing and enable the... ...Job Posting Title: Customer Service Specialist, 7.0 - 128810 Time Type: Full Time... ...accurate and timely order processing to support the efficient operation of the site....Hourly payFull timeTemporary workLocal areaDSV - Global Transport and Logistics
Lancaster, TX10 days ago$20.35 per hour
...solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-... ...control, yard coordination, and administrative functions in support of the entire outbound (Shipping and Picking) operation. The...Hourly payFull timeLocal areaShift workDSV - Global Transport and Logistics
Lancaster, TXmore than 2 months ago- ...Customer Service Rep Job Overview The Customer Service Representative will be responsible for the cleanliness and sanitation of... ...customers in a professional manner Fill in during staff shortage Support shift lead in completing punch-list items Use proper...Hourly payShift work
$25 - $27 per hour
Alternative Titles: Sales Support Specialist, Account Manager, Order Entry, Order Management Location: Lancaster, TX Job Type: Full-time contract... ...: ASAP Job Summary We are seeking an experienced Contract Customer Service Specialist to support business-to-business customers...Hourly payFull timeContract workTemporary workWork at officeLocal areaImmediate startShift work$20.75 per hour
...for CSR on Weekend Nights Shift Position: CSR Shift: Weekend Nights Schedule: Thursday 4p-2:30am F-Su 5p-3:30am Pay: $20.75 Process customer orders accurately and efficiently. Enter and update orders in the Warehouse Management System (WMS). Monitor order status from...Shift workNight shiftWeekend work$20 per day
...involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain... ...time is paid out annually• Paid Parental Leave - To assist and support new parents with balancing work and family matters• Onsite Clinic...Hourly payFull timeTemporary workFlexible hoursShift workNight shiftAfternoon shift- ...Customer Service Agent Lancaster Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth At DSV, our purpose is to... ...are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates...
- ...Interstate Highway 45, Wilmer, Texas 75172 Shift Availability Flexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged...Part timeLocal areaFlexible hoursShift workNight shiftWeekend workAfternoon shift
$20.75 per hour
...endless. So, join us. Work with us. Grow with us. The core responsibilities of the role include: BOL fillings, carrier scheduling, customer communication, tasking, cycle counts, returns processing, picking and packing. Position: Customer Service Rep Shift: First Shift...Hourly payWork at officeMonday to FridayShift workDay shift- Family Dollar is hiring a Customer Service Associate in Lancaster, TX. You will assist customers, process transactions, and help keep the store organized and stocked. You’ll protect cash, unload deliveries, and maintain a clean, safe shopping environment for everyone....
- ...Lancaster, New York in a contract-to-permanent capacity. This role supports daily accounting operations while helping maintain accurate... ...balances and completing regular bank reconciliations.• Generate customer invoices, follow up on outstanding balances, and research...Permanent employmentContract work
Robert Half
Lancaster, TX1 day ago - DHL - Desoto [Customer Service Representative] As a Customer Service Rep at DHL, you'll: Process orders and prepare correspondence to fulfill customer needs; Provide product, service, and transit information to the customer; Act as a liaison to facilitate issue resolution...Immediate start
- Are you looking for an opportunity to enhance customer experiences? Join a dynamic team where you'll assist customers, manage transactions, and maintain a welcoming store environment. Bring your excellent communication skills and passion for service to create memorable...
- ...dynamic individual to enhance the shopping experience by assisting customers, managing transactions, and maintaining store organization.... ...to a friendly environment where your contributions matter. Enjoy competitive benefits and a supportive team atmosphere! Dollar Tree
- Seeking a dynamic individual to enhance customer experiences through friendly service and effective problem-solving. Manage transactions, assist with merchandise, and maintain a clean, organized store environment. Join a team that values your contributions and offers great...
$15 - $17.5 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting...Hourly payTemporary workWork experience placementSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWalgreens
Desoto, TX5 days ago- ...Bank Customer Service Representative We are looking for customer service representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound...Full timeTemporary workPart timeCasual workWork at office
z_Advertised on Facebook
Hutchins, TX2 days ago $70k - $100k
3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we've successfully helped transform our clients' homes and workplaces...Work at officeLocal areaFlexible hoursWeekend work3 Day Blinds (Sales)
Wilmer, TX8 days ago$16 - $18 per hour
...Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers... ...clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as...Hourly payWork experience placementSeasonal workLocal areaImmediate startFlexible hoursShift workAfternoon shiftWalgreens
Red Oak, TX2 days ago$15 - $16 per hour
SBM Management Services, LP is hiring a Customer Service Representative in Lancaster, TX. You will perform janitorial duties, operate cleaning equipment, and maintain a clean, safe work environment while communicating professionally with teammates and supervisors. The...Hourly payMonday to Friday$26 - $30 per hour
...Bilingual Customer Support Specialist Pay from $26 to $30 per hour with significant growth and earning potential! Texas Branch - Irving, TX Fast, friendly and customer focused. As a Uline Bilingual Customer Support Specialist, you'll build customer relationships...Hourly payFull timeMonday to FridayShift workUline
Cedar Hill, TX5 days ago- ...Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. Apply now and take... ...sales of new and existing company products, providing customer service, evaluating customer needs, and answering questions regarding...Temporary workPart timeNight shift
$1,200 per month
...and take advantage of a generous 401(k) match. Benefits That Support Your Life – Access to affordable medical plans plus annual... ...maintain stores within your district. This includes skills in both customer service and property maintenance. The Store Operations...Hourly payCubeSmart
Lancaster, TX5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to RDC Customer Support Specialist. Be the first to apply!
Related searches
- hospital customer service representative Lancaster, TX
- customer service representative data entry Lancaster, TX
- client service specialist Lancaster, TX
- customer success specialist Lancaster, TX
- service agent Lancaster, TX
- e-commerce customer service representative Lancaster, TX
- customer advisor Lancaster, TX
- employee relations assistant Lancaster, TX
- customer associate Lancaster, TX
- customer relations specialist Lancaster, TX