Business Analytics Consultant - Data, Modeling & Analytics

Business Analytics Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analytics Consultant within PNC's Data, Model & Analytics Customer Experience Analytics organization, you will be based in Pittsburgh, PA or Washington, DC.

Role Overview: The Customer Experience Analytics team helps PNC understand how customers experience our products, services, and processes—and where we can do better. As a Business Analytics Consultant on the team within the Data, Model & Analytics organization, you will work with customer complaints, survey responses, and call center transcripts to help tell the story of the customer and identify opportunities to improve experiences and outcomes. An ideal role for someone who is eager to learn, grow technical and analytical skills, and gain hands on experience working with real business data. You will be supported by more experienced team members and will gradually take on more complex analyses as your skills develop.

Key Responsibilities:

• Analyze customer experience data such as complaints, surveys, and call transcripts to identify patterns, trends, and areas for improvement.
• Use Python and SQL to help extract, clean, and analyze data from a variety of sources.
• Create and maintain dashboards, reports, and visualizations in Tableau, XM Discover (or similar tools) to support business decision making.
• Help calculate and interpret key customer experience metrics, including trends, volumes, lifts, efficiencies, and basic statistical measures.
• Translate analytical results into clear, easy to understand insights for business and operational partners.
• Support repeatable reporting and analysis by helping document processes, maintain templates, and improve data quality.
• Collaborate with team members and business partners to better understand customer pain points and experience-enhancing opportunities.

Preferred Skills & Experience:

• An interest in data analytics and customer experience (prior professional experience is helpful but not required)
• Familiarity with Python, SQL, or other analytical tools through coursework, internships, or early career experience
• Exposure to Tableau or data visualization tools
• Strong curiosity, problem solving skills, and attention to detail
• Clear written and verbal communication skills
• Willingness to learn, ask questions, and collaborate with others

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.