Benefits Program Worker II- Intake/Ongoing

Benefits Program Worker II- Intake/Ongoing Working Title of Vacant Position Benefits Program Worker II- Intake/Ongoing Job Type Full Time Posting Type Public Number of Vacancies 1 Department HUMAN SVCS Division HS-SS ELIGIBILITY SVCS Requisition Number 2026268 Number of hours worked per week 40 Work Schedule: Monday – Friday 8 am – 5 pm; Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Work Site Location Chesapeake, VA (100 Outlaw Street) Position Driving Requirement O – Occasional Pay Grade GE09 Pay Basis Semi‑Monthly Advertised Salary $49,373/annually (Actual starting salary based on qualifications and experience) Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake) Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services! We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services. In This Role, You Will: Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs Navigate complex benefit program policies with confidence and accuracy Use VaCMS and other systems to process applications, track cases, and document outcomes Make timely, sound decisions and ensure all required documentation is accurate and up to date Refer clients to public and private resources that support their overall well‑being Maintain a strong focus on service delivery and continuous quality improvement What We’re Looking For: Prior experience determining eligibility for TANF, SNAP, and Medicaid Proficiency in Virginia Case Management System (VaCMS) Strong policy comprehension, communication, and decision‑making skills A commitment to public service and a passion for helping others Why Join Us? Be a vital part of a team that supports the health and stability of our community Work in a supportive, fast‑paced environment where no two days are alike Opportunities for professional development and career growth Competitive pay and great benefits in a mission‑driven workplace The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure for a full list of benefits and employee perks. Required Qualifications Vocational / Educational Requirement: Requires a high school diploma or GED/HSE and completion of government assistance programs. Experience Requirement: In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience. Special Certifications and Licenses: Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards. Must have completed state required SNAP and Medicaid program training. Special Requirement: Employees may be expected to work hours in excess of their normally scheduled hours in response to short‑terms department needs and/or City‑wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. Preferred Qualifications Preferred certification in Phase I & II Policy Training for TANF, Medicaid, and Food Stamps Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake/On‑going unit Job Open Date: 06/04/2026 Job Close Date: 07/06/2026 Open Continuous: No Overall Physical Strength Demands S=Sedentary – Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time. Physical Demands C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Standing: Frequently – From 1/3 to 2/3 of the time. Sitting: Frequently – From 1/3 to 2/3 of the time. Walking: Frequently – From 1/3 to 2/3 of the time. Lifting: Frequently – From 1/3 to 2/3 of the time. Lifting Amount: Exerting up to 10 lbs. Carrying: Frequently – From 1/3 to 2/3 of the time. Carrying Weight: Exerting up to 10 lbs. Pushing/Pulling: Frequently – From 1/3 to 2/3 of the time. Pushing/Pulling Weight: Exerting up to 10 lbs. Reaching: Occasionally – Up to 1/3 of the time. Handling: Occasionally – Up to 1/3 of the time. Fine Dexterity: Frequently – From 1/3 to 2/3 of the time. Kneeling: Occasionally – Up to 1/3 of the time. Crouching: Rarely – Less than 1 hour per week. Crawling: Rarely – Less than 1 hour per week. Bending: Occasionally – Up to 1/3 of the time. Twisting: Frequently – From 1/3 to 2/3 of the time. Climbing: Occasionally – Up to 1/3 of the time. Balancing: Rarely – Less than 1 hour per week. Vision: Continuously – 2/3 or more of the time. Hearing: Continuously – 2/3 or more of the time. Talking: Continuously – 2/3 or more of the time. Foot Controls: Continuously – 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used: Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment. Protective Equipment Required: N/A Health and Safety D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never Mechanical Hazards: N = Never Chemical Hazards: N = Never Electrical Hazards: S = Seasonally Fire Hazards: S = Seasonally Explosives: S = Seasonally Communicable Diseases: S = Seasonally Physical Danger or Abuse: S = Seasonally Primary Work Location Non-Physical Demands C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs. Time Pressures: Continuously- 2/3 or more of the time. Emergency Situations: Frequently- From 1/3 to 2/3 of the time. Frequent Change of Tasks: Continuously- 2/3 or more of the time. Irregular Work Schedule/Overtime: Occasionally- Up to 1/3 of the time. Performing Multiple Tasks Simultaneously: Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team: Continuously- 2/3 or more of the time. Tedious or Exacting Work: Continuously- 2/3 or more of the time. Noisy/Distracting Environment: Continuously- 2/3 or more of the time. Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s): NO #J-18808-Ljbffr City of Chesapeake Virginia