Field Service Technician II - LEX

Field Service Technician II - LEX

This position requires daily travel to locations in and around the Lexington area, including the LEX airport.

Troubleshoots, services, installs (deploys) and repairs Trace, X-Ray, CT X-Ray and Cargo Inspection equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work.

Responsibilities include meeting daily service repair needs and driving customer satisfaction; fostering positive customer relations and a high degree of customer satisfaction by communicating effectively with customers; installing, repairing and maintaining equipment in the field; providing customer training as required; responding to emergency and non-scheduled calls for service within established response time goals; completing all scheduled maintenance within required deadlines; documenting all inspections, maintenance, repair work and submitting paperwork in a timely basis; ordering, installing, and returning parts and managing repair parts cycle time; maintaining an accurate inventory of parts and tools; maintaining currency on all technical certifications; reviewing all logs for open issues and preparing formal reports to customers as necessary; participating in Service Sales opportunities and assisting with promoting and implementing revenue programs; looking to senior level FSTs for knowledge growth and support when needed; ensuring that tools and test equipment are properly maintained and calibrated; assessing product/equipment performance based on field support data; recommending modifications or improvements; seeking to provide technical support to customers and other service professionals as required; participating in site surveys, pilot program service activities, attending meetings, championing special projects and preparing exclusive reports; possessing a solid level of technical knowledge on the company's Trace and X-Ray technologies; maintaining clear and concise business communication proficiency, both oral and written; establishing and maintaining a close relationship with senior level FSTs and Product Managers in order to support the needs of the customer and remain aware of current technical trends; exercising every available measure to control and minimize costs while maximizing revenue; submitting expenses, time cards and other administrative tasks within the specified timelines; travel, overtime and work hours other than Monday-Friday may be required; complying with and ensuring department compliance with Company health, safety and environmental policies; complying with all applicable U.S. export control and security regulations; other duties as required.

Qualifications

Education/Training:

Associate's Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of >3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience:

Minimum of 5 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills:

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

Supervises:

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

Background:

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation. This position may require a U.S. Personal Security Clearance.

Other Requirements:

• Possess excellent organizational, communication, interpersonal skills with the ability to multitask several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be confident in the operation of carts, hoists, davit cranes, pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires full body mobility
• Must be able to work safely in varied environments and around dangerous industrial equipment's

Work Environment:

Work environment is typically considered to be wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required.