Site Leader

Overview Voyager Global Mobility and its subsidiaries play a central role in urban transportation in dynamic cities across the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources to help them succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model provides scalable infrastructure of well-maintained vehicles, driver resources, data and metrics to empower rideshare services to deliver world-class service. Job Description Are you a strategic operator who views a physical footprint not just as a facility, but as a dynamic engine for revenue generation? We are seeking a high-caliber, commercially driven Site Leader to own the P&L, organizational culture, and market expansion. In this senior-level role, you will not just manage a building—you will execute a business strategy. You will serve as the principal face of our brand in the market, responsible for driving high-velocity local sales, maximizing customer lifetime value, and scaling operational systems. The ideal candidate blends rigorous operational discipline with a sophisticated sales methodology and a track record of building high-performing, revenue-generating teams. Responsibilities Strategic Commercial Growth & Market Development (40%) P&L Ownership & Revenue Generation: Maintain accountability for the site’s financial performance, driving aggressive top-line growth through upgrades, selling packages, and strategic renewals. Market Expansion & B2B Partnerships: Architect and execute localized marketing strategies; identify partnerships and community alignments to secure sustainable pipelines. Sales Architecture & Coaching: Embed a sophisticated sales culture across the entire on-site team. Design training and pipeline management processes that optimize conversion rates and lifetime value. Operational Excellence & Asset Optimization (30%) Scalable Operations: Oversee all site infrastructure, ensuring compliance, safety, and brand standards are flawlessly executed while identifying efficiencies to maximize EBITDA margins. Vendor & Capital Management: Manage local inventory/asset lifecycles to minimize overhead without compromising the premium customer experience. Data-Driven Decision Making: Analyze complex weekly/monthly operational and financial KPIs, translating data insights into agile, proactive business strategies. Executive Leadership & Culture Engineering (30%) Talent Acquisition & Development: Recruit, mentor, and retain a top-tier, cross-functional team, building a robust leadership pipeline within the site. Culture of Accountability: Foster a high-performance, meritocratic environment that balances intense revenue goals with an inclusive, collaborative team dynamic. Brand Advocacy: Serve as the final escalation point for guest relations, setting the standard for customer retention and a customer-first philosophy. Qualifications Minimum of 3 years of successful experience in account management, customer success, or a related field within the automotive or fleet management industry. In-depth understanding of fleet management concepts, trends, and best practices, along with knowledge of related products and services. Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and build strong client relationships. Demonstrated problem-solving and conflict-resolution skills in a client-facing role. Proven ability to identify upsell opportunities, negotiate contract terms, and drive business growth. Proficiency in data analysis, using metrics to derive insights and drive informed decision-making for clients. Experience in managing multiple projects, meeting deadlines, and handling various priorities effectively. Comfortable using technology, including CRM tools, project management software, and the Microsoft Office Suite. Passionate about delivering exceptional customer experiences and committed to ensuring client satisfaction. Benefits Voyager Global Mobility offers a full suite of employee benefits to support physical, financial and mental health and well-being: Medical, dental and vision insurance (with Health Savings Account and Flexible Spending Account options) and supplemental coverage for critical illness and accidents Company-paid short- and long-term disability insurance 401(k) retirement plan Paid time off including vacation, holidays, floating holidays and sick leave The Company reserves the right to modify essential job functions, qualifications and duties at any time to support the needs of the business. Any changes will be communicated to the appropriate parties. #J-18808-Ljbffr Voyager Global Mobility