Customer Logistics Coordinator

Job Description

Job Description

We are looking for a Customer Logistics Coordinator to support post-sale shipping and installation activities for equipment orders in Ohio. This is a contract position expected to run approximately 3 to 4 months, with the potential for review based on business needs. The person in this role will work closely with customers, sales partners, installers, and internal teams to keep orders moving smoothly while ensuring documentation is accurate and complete. Success in this position requires strong organization, effective communication, and the ability to manage detailed administrative work in a fast-paced onsite environment.

Responsibilities:
• Oversee post-purchase coordination for equipment orders, guiding each shipment from final paperwork through installation readiness.
• Verify that required documents, images, approvals, and payments are complete and accurate before release for shipment.
• Partner with sales representatives and internal stakeholders to keep pre-shipment tasks on schedule and resolve open items quickly.
• Communicate with freight providers and other logistics partners to arrange domestic transportation and support delivery timelines.
• Coordinate closely with customers, installers, and vendors to confirm site readiness, installation details, and scheduling requirements.
• Prepare shipping-related records and maintain organized digital and paper files, including scanning and filing supporting documents.
• Track checklists and room readiness details to help ensure each installation location is properly prepared before equipment arrival.
• Provide day-to-day administrative support to the logistics function, handling a high volume of documentation with accuracy and professionalism.• At least 1 year of experience in logistics, shipping coordination, customer support, or a related administrative role.
• Strong Microsoft Excel skills, including creating spreadsheets, using formulas, and working efficiently with detailed data.
• Proficiency with Microsoft Outlook and Word, along with confidence navigating digital filing systems and SharePoint.
• Excellent attention to detail and the ability to manage multiple tasks without losing accuracy.
• Strong organizational skills with experience maintaining complete and orderly records in both paper and electronic formats.
• Clear communication skills and the ability to deliver a high-touch customer experience when working with clients and internal teams.
• Ability to work effectively in an onsite environment and collaborate with several parties involved in shipping and installation activities.