Enterprise Solutions Architect

St. Vincent de Paul - Cincinnati (SVDP) has served residents of greater Cincinnati for over 150 years with basic needs such as food, medicine, and homelessness prevention through its outreach center in the West End and through fifty-six parish-based volunteer Conferences (chapters). SVDP provides holistic direct assistance and systemic change services while treating neighbors in need with dignity, and compassion. At St. Vincent de Paul, diversity is a fact and inclusion an act. Every person is valued and made to feel that they belong.

Position Purpose

The Enterprise Solutions Architect supports St. Vincent de Paul Cincinnati by designing practical, sustainable technology solutions that improve operations, strengthen data and reporting, connect systems, and help staff use technology effectively in service of the mission. This role partners across departments to understand needs, recommend improvements, and support implementation of solutions that are secure, responsible, and aligned with organizational priorities

Job Summary

The Enterprise Solutions Architect works across departments to translate operational needs into clear technology recommendations, workflow improvements, reporting enhancements, automation opportunities, and implementation plans. The position serves as a bridge between staff, leadership, vendors, and IT resources, helping ensure that systems and processes work together effectively and can be sustained over time.

A key priority for this role is supporting SVDP's strategic plan through responsible use of Microsoft 365, Power Platform, data tools, automation, and AI-enabled solutions. The position helps identify practical use cases, evaluate risks and benefits, develop pilots or proofs of concept, and support adoption in a thoughtful, mission-aligned way.

Responsibilities and Duties

Business Partnership and Process Improvement

• Meet with department leaders and staff to understand operational needs, pain points, and opportunities for improvement.
• Translate business needs into practical technology recommendations and implementation plans.
• Help teams simplify workflows, reduce manual steps, and improve consistency in how work is completed.
• Facilitate discovery conversations, requirements gathering, and solution demonstrations in plain language.
• Support department adoption of new tools, processes, and technology-enabled changes.

Enterprise Systems and Integrations

• Evaluate how existing systems are being used and identify ways they can better support organizational operations.
• Support integration efforts between applications, databases, reporting tools, and third-party platforms.
• Document current-state and future-state workflows, system relationships, and data movement between systems.
• Partner with vendors and internal staff to ensure new solutions are secure, supportable, and aligned with SVDP's needs.
• Assist with testing, troubleshooting, rollout planning, and change support for new or improved technology solutions.

Data, Reporting, and Decision Support

• Help improve the reliability, consistency, and accessibility of organizational data.
• Support the development of common definitions, data standards, and reporting practices.
• Partner with departments to identify reporting needs and improve dashboards, reports, and analytics.
• Identify gaps in data quality or data flow and recommend practical improvements.
• Support responsible use of data to measure outcomes, improve operations, and inform leadership decisions.

Automation, AI, and Innovation

• Identify opportunities to automate routine work and reduce repetitive manual processes.
• Evaluate emerging tools, including AI, Microsoft Copilot, Microsoft 365, and Power Platform capabilities, for practical value in SVDP's environment.
• Help develop pilot projects or proofs of concept to test new ideas before larger investment.
• Document benefits, risks, resource needs, privacy considerations, governance needs, and adoption considerations for proposed AI and automation solutions.
• Promote responsible, secure, ethical, and mission-aligned use of technology, automation, data, and AI.

Technology Planning and Documentation

• Develop clear documentation, diagrams, standards, and guides that help the organization understand and sustain technology solutions.
• Support development of technology roadmaps in partnership with the Director of IT.
• Help prioritize solution ideas based on mission impact, cost, risk, staff capacity, and long-term sustainability.
• Recommend approaches that reduce system complexity, improve user experience, and minimize unnecessary technology sprawl.
• Contribute to technology governance discussions, vendor evaluations, and implementation planning.

Performance Expectations

• Develop clear business requirements and practical solution recommendations for priority technology projects.
• Create documentation, workflow maps, system relationship diagrams, and adoption resources that support sustainable implementation.
• Improve reporting, data consistency, system integration, and staff access to reliable information.
• Support successful pilots, implementations, and technology-enabled process improvements that reduce manual work and improve decision-making.
• Identify responsible AI and automation opportunities that create measurable value while protecting privacy, security, and mission alignment.
• Maintain positive, collaborative working relationships with department leaders, IT staff, vendors, and other stakeholders.

Minimum Qualifications

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Technology, or a related field; equivalent combination of education and experience may be considered.
• Five or more years of experience supporting business systems, solution design, systems integration, data/reporting, business analysis, or technology implementation.
• Demonstrated ability to work with non-technical staff to understand needs and translate them into practical technology solutions.
• Experience documenting requirements, workflows, systems, data flows, or solution designs.
• Strong problem-solving, communication, organization, and follow-through skills.
• Ability to manage multiple initiatives while balancing priorities, resources, and deadlines.
• Ability to explain technical concepts in plain language to leadership, staff, and vendors.

Preferred Qualifications

• Experience with Microsoft 365, SharePoint, Teams, Power Platform, Power BI, Azure, or related Microsoft technologies.
• Experience with data governance, reporting, dashboards, automation, application administration, or business intelligence.
• Experience coordinating with vendors, managed service providers, or implementation partners.
• Certifications in Microsoft technologies, project management, business analysis, data, cloud, or enterprise architecture are helpful but not required.
• AI and Automation Experience: Experience evaluating, implementing, supporting, or governing AI tools, including Microsoft Copilot, generative AI, intelligent automation, AI-enabled workflows, or AI-assisted reporting.
• Responsible AI Knowledge: Understanding responsible AI principles, privacy, security, governance, change management, and practical adoption considerations.
• Practical AI Use Cases: Ability to identify AI opportunities that improve efficiency, decision-making, reporting, service delivery, staff experience, or process consistency.

Knowledge, Skills, and Abilities


Competency


What It Looks Like in This Role


Business Partnership


Builds trust with departments, listens well, and connects technology to real operational needs.


Practical Problem Solving


Breaks down complex issues and recommends solutions that are realistic for SVDP's resources.


Systems Thinking


Understand how processes, data, applications, vendors, and staff workflows connect.


Communication


Explains technical topics clearly and creates useful documentation for both IT and non-technical audiences.


Mission Alignment


Approaches technology decisions with an understanding of SVDP's mission, budget, staff capacity, and service impact.


Innovation and Responsible AI


Identifies practical opportunities for AI and automation while considering governance, privacy, risk, and adoption needs.

Relationships

• Internal: Director of IT, IT team members, department directors and managers, Finance, Development, Compliance, Facilities/Operations, Pharmacy, Social Services, Stores, and other program teams as needed.
• External: Technology vendors, managed service providers, software partners, implementation consultants, and other third-party service providers.

Work Environment and Physical Requirements

• Primarily office-based work with regular computer uses and collaboration with staff across departments.
• May require occasional onsite presence at SVDP locations to support discovery, implementation, training, or project work.
• Ability to communicate effectively in person, by phone, through virtual meetings, and in writing.
• Primarily sedentary work with occasional movement throughout office and program locations.

General Description

The Enterprise Solutions Architect helps SVDP use technology more effectively by working with departments to understand what is difficult, slow, disconnected, or overly manual and then helping design practical improvements. This role supports system connections, reporting, responsible AI and automation, documentation, implementation planning, and staff adoption so technology decisions support the mission and long-term needs of the organization.