Lead Analyst, Client Service and Repair - Jewelry

Job SummaryThe key objective for this position is to provide detailed and technically intricate Client Estimate Forms ensuring Jewelry New Sale Alterations (NSA) and Client Owned Merchandise (COM) Repairs are processed according to established procedures while meeting agreed upon global delivery dates.This necessitates constant written communication between Global Retail Salons, our internal departments and Workshops in a timely manner. Excellent business writing skills, a strong operations and systems-oriented background are required to be successful in this role while exhibiting outstanding accuracy, organizational discipline and operational agility to adapt quickly to changing priorities.While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Key Duties, Responsibilities and AccountabilitiesRespond to After Sales related alteration and repair inquires in a professional and timely manner to the Global Retail SalonsFacilitate confirmed client work orders in the allotted timeframes in liaison with our Workshops:This includes systematic transfers and processes, intercompany communication, technical reviews with Management and creating individual client facing Estimate Forms utilizing appropriate business language, monitoring confirmed client orders and their timely accurate completion inclusive of transfer for shipment following established proceduresProcessing client work orders, inclusive of updating the item variant card and cross-referencing invoices against expected chargesConduct monthly physical inventory while resolving discrepanciesLead special projects at the request of Management related to client work ordersJob Qualifications5+ years or more prior experience in administrative order processing and client services required; Luxury Retail preferred, jewelry expertise not required as this role focuses on administrative xhyhwjd tasksAnalytical and creative problem-solving abilitiesExcellent verbal and professional business writing and communication skillsHighly organized and extremely detail orientedAbility to multi-task in a fastidious environment with competing prioritiesCompetence in displaying good judgment with a heightened sense of urgency and transparent decision-making skillsAbility to work both independently and within a team environmentHighly proficient in Microsoft Office with focus on Excel; strong operational and organizational background requiredCollege degree, B.A. preferred