Logistics Account Specialist

About this job The Enterprise Special Services team is rapidly growing and seeking a highly skilled and motivated Account Specialist to enhance the shipper experience for vendors and sellers using inbound transportation services. In this role, you work directly with shippers to identify issues, create practical solutions, and take action to improve shipper performance metrics. You play a key part in driving innovation in transportation and logistics by evaluating network defects, coaching shippers, and supporting performance management initiatives. Responsibilities Monitor, verify, and present transportation and performance data on a daily basis. Overcome transportation disruptions and other operational barriers in real time to maintain service levels. Identify root causes of transportation defects and recommend corrective actions. Maintain detailed daily logs and documentation for assigned shippers. Lead weekly calls with assigned shippers to review performance, discuss issues, and align on improvement plans. Lead Daily Business Review stand-up calls to share updates, highlight risks, and coordinate actions with stakeholders. Collaborate with internal teams to support process improvements and enhance the overall shipper experience. Prepare written documents on topics such as process improvement proposals and performance updates. Build strong relationships with shippers through effective communication, coaching, and customer service. Manage disruptions as they occur by coordinating solutions across transportation, intermodal, and supply chain partners. Account management experience with a strong customer service orientation. At least 2 years of experience in logistics, supply chain, or a comparable environment preferred. Understanding of basic data analytical skills, including the ability to interpret performance metrics. Entry-level knowledge of Microsoft Excel, with familiarity using spreadsheets to navigate and interpret data. Ability to write clear documents on topics such as process improvement proposals and operational updates. Strong interpersonal skills with the ability to build and maintain positive relationships with shippers and internal teams. Effective verbal and written communication skills, including the ability to lead calls and present data. Demonstrated problem-solving skills in transportation, intermodal operations, or supply chain settings. Organizational skills to manage multiple shippers, daily logs, and recurring meetings. Customer-focused mindset with the ability to coach and support shippers to improve performance. Additional Skills & Qualifications Experience in logistics or supply chain environments is preferred but not strictly required, as training and support are provided for technical skills. Backgrounds from relationship-driven and fast-paced industries such as event coordination, real estate, sales, restaurants, or similar roles can be highly effective in this position. Strong relationship-building capabilities and the ability to quickly establish trust with customers and stakeholders. Ability to work through lowest-cost provider options while balancing service quality and operational constraints. Capacity to hit the ground running in a dynamic environment with evolving priorities. Interest in transportation, intermodal operations, and broader supply chain management. Motivation to grow into long-term opportunities, including potential full-time conversion, by delivering strong performance. Comfort working with top-tier customers and supporting high-visibility accounts. This is an onsite position in Tempe. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $23.00 - $23.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Application Deadline This position is anticipated to close on Nov 5, 2026. Workplace Type This is a fully onsite position in Tempe,AZ. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Each posting applies separately and lists its own pay. #J-18808-Ljbffr Talentify