Personal Banker

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in Tampa, FL at the Fowler branch (2009 E Fowler Ave, Tampa, FL 33612). PNC is an in‑office company that fosters a collaborative and supportive culture. Candidates are encouraged to discuss workplace expectations, branch hours, and shift details with their recruiter and hiring manager. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. Job Description Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow share of wallet. Position PNC solutions to drive new revenue and customer loyalty. Drive proactive sales conversations through a defined process that includes outbound calling, service‑to‑sales, teller interactions, appointment setting, and effective lobby engagement, elevating client loyalty. Create customer loyalty and grow share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions using available technology, tools, and resources. Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively, driving loyalty. Manage risk by adhering to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficient and accurate completion. Employee Expectations Customer Focused – knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions and capable of leveraging that information to create customized solutions. Managing Risk – assessing and effectively managing all risks associated with business objectives and activities in a manner that supports PNC’s Enterprise Risk Management Framework. Preferred Skills Accountability Banking Client Loyalty Customer Experience (CX) Customer Service Identifying Opportunities Leveraging Technology Proactive Sales Competencies Banking Products Digital Awareness Effective Communications Managing Multiple Priorities Matrix Management Problem Solving Prospecting Retail Lending Selling Understanding Customer Needs Work Experience Roles at this level typically require an Associate’s degree or equivalent experience in products and knowledge sufficient to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certifications, and experience—including military service—may be considered. Education No Degree Certifications No Required Certification(s) Licenses Additional background checks will be conducted as required by Consumer Financial Protection Bureau regulations. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Options for full‑time employees include medical and prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short‑ and long‑term disability protection, 401(​k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance for selected programs fully paid, and a robust wellness program with financial incentives. Paid time off, depending on eligibility, may include maternity or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; and 15‑25 vacation days each year depending on career level and years of service. Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io. Include “accommodation request” in the subject line and specify your name, the job ID, and preferred contact method. For phone assistance, call View phone number on click.appcast.io and say “Workday.” All information provided will remain confidential and used only to provide reasonable accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other category protected by law. This position is subject to FDIA and SAFE Act requirements. California Residents Refer to the California Consumer Privacy Act Privacy Notice for details on how PNC may use or disclose your personal information in hiring practices. #J-18808-Ljbffr PNC