INFORMATIONS SYSTEMS SPECIALIST II

Information Systems Specialist II

Responsible for the development, design, installation and maintenance of a department’s networked computers. Assume sole responsibility as the systems or network administrator. Manages the technical aspects of the system/network. Provides user support by troubleshooting PC and network problems, as well as acts as a liaison with personnel who operate the University Backbone Network. May supervise other technical support personnel, such as computer technicians and information system specialist I’s performing routine maintenance, repair, troubleshooting or PC/network operations duties.

Duties and Responsibilities:

• Tier 2 support
• Configure PC/Mac
• Troubleshoot hardware and software
• Support, maintain, and enhance DOM IT internal helpdesk applications and databases
• Collect and maintain accurate annual inventory of all services compiled from various sources and repositories (i.e. SCCM, Casper, REDCap, Servers)
• Configure and troubleshoot printer, copier, etc.
• Maintain and support conference room equipment
• Train junior or new helpdesk staff
• Write simple batch scripts to automate tasks
• Consult with vendors on troubleshooting and solution
• Work closely with HSIS and UAB Central IT on integration
• Write documentation and knowledgebase articles

Salary Range: $47,665 - $77,455

This position is located onsite in Birmingham, AL. No option for remote work.

Qualifications: Bachelor’s degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. Work experience may substitute for education requirement.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.