Certified Medical Assistant

Certified Medical Assistant (CMA)At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.Duke Primary Care in Cary offers comprehensive family medicine and lab services in one location. For adults, services include internal and family medicine, annual physicals, preventive care, sick visits, immunizations, chronic illness management, women's health care, and diagnostic tests like lab work and X-rays. For children and adolescents, care includes well-child visits, routine checkups, physicals, immunizations, and management of conditions like asthma, allergies, and diabetes.Clinic Location: 100 Duke Health Cary Pl, Suite 210, Cary, NC 27519Hours: Open Monday 8-5pm and Tuesday-Friday 7:30am-5pm and Sat 8-12pmThe Certified Medical Assistant (CMA) functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The CMA performs routine administrative and patient care supportive duties in a Health System medical practice, they assist medical and/or nursing staff in the examination and treatment of patients and ensure the clinic/office runs smoothly.Administrative Duties:Answer telephonesGreet patientsUpdate and file patient medical recordsFill out insurance formsHandle correspondenceSchedule appointmentsArrange for hospital admissionsArrange for laboratory servicesHandle billing and bookkeepingClinical Duties:Assist medical and nursing staff in a variety of tasks including:Taking medical histories and recording vital signsExplaining treatment procedures to patientsPreparing patients for examinations and proceduresAssisting the physician during the examination and proceduresCollect and prepare laboratory specimensPerform basic laboratory tests on the premisesDispose of contaminated supplies Sterilize medical instruments.Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient recordPrepare and administer medications as directed by a physicianAuthorize drug refills as directed Telephone prescriptions to a pharmacyDraw bloodPrepare patients for x-rays, tests and proceduresTake electrocardiograms Remove sutures/ staplesChange sterile and non-sterile dressingsRequired Qualifications at this Level:Education:Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.Experience:Level I -- No experience required.Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.Degrees, Licensure, and/or Certification:Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.Knowledge, Skills, and Abilities:Good customer service skills.Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.Working knowledge of sterile techniques and special procedures that are applicable to work performed.Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.Age specific competencies.Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent informationAbility to establish and maintain effective working relationships with patients and clinic staffTyping skillsMedical terminologyLevels II and III -- Ability to independently seek out resources and work collaborativelyDuke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.