Sales Support Specialist

Description This position is responsible for processing and managing day-to-day customer functions, such as order management, order entry, and customer communication in support of the sales engineering team. Additionally, this individual will be a backup for many key roles on the team. This is an entry level position with opportunities to assume greater responsibility. Requirements College degree, or two years of inside sales or customer service experience. Strong organizational skills and attention to detail, with the ability to manage multiple priorities. Proficiency in Excel. Clear written and verbal communication with internal teams, customers, and vendors. Ability to work independently, prioritize your own workload, and use sound judgment. Willingness to run and review reports on a set schedule to ensure accuracy and timeliness. Preferred Experience with ERP software. Understanding of how order entry affects upstream and downstream processes (engineering, production, shipping). Comfort handling exceptions and unexpected issues. Summary Enter and process customer sales orders in the ERP system accurately and on time, following order-specific workflows. Process order changes in the ERP system and document them accurately and promptly. Monitor the case management dashboard and ensure timely follow-up and resolution. Maintain customer accounts and related records in the ERP system so information stays accurate and current. Serve as a primary customer contact, communicating responsively and resolving problems effectively. Provide sales engineering, sales representatives, customers, and cross-functional teams with accurate, timely order and shipment status. Provide coverage for other team members as needed. Support special projects and other administrative tasks as assigned. Benefits of joining the team Full Benefits Package: including medical, dental, disability, life, 401k, vacation time, 11 paid holidays, and more. Super Culture: Look forward to having fun and being appreciated at work. Join a company recently recognized as a Top Workplace for the 5th year in a row. Enjoy a collaborative and positive culture, where you work as a team to achieve your goals faster, easier, and with better quality. Achievable advancement: With Super Radiator Coils, you can explore different career trajectories and identify paths to long term success in the industry. Stable, long-term growth: Our company has great customer loyalty, solid industry diversification, and a culture of teamwork. Fun events: Take part ina variety of events such as a summer picnic, sports leagues and tournaments, a Christmas party, and more! Employee appreciation: As a valued member of the team, you'll also benefit from extra perks such as sponsored lunches, raffles, and giveaways. Holiday bonuses are awarded annually and are handed to each employee by the owners themselves. You will feel respected and rewarded as a member of the team.At Super Radiator Coils, we're super passionate about what we do. We hire super people. Our company is a mid-sized organization where hierarchies are limited, gap-filling is routine, and responsibilities come to those who take initiative. We provide a safe and energetic working environment, as well as opportunities to grow and advance within the company. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by federal, state or local law. Super Radiator Coils is an Equal Employment Opportunity / Aff... women, minorities, those with disabilities, and veterans are encouraged to apply. Know Your Rights: Workplace Discrimination is IllegalPay Transparency Nondiscrimination Posting (PDF)EO 13496 Posting - Notification of Employee Rights under the NLRA (PDF)FMLAEPPA If you are a job seeker with a disability and require accessibility assistance or reasonable accommodation to apply for an open position, please contact the Human Resources Department: Super Radiator Coils 451 Southlake BoulevardRichmond, VA 23236 Email: View email address on click.appcast.io #J-18808-Ljbffr Super Radiator Coils