Lead ServiceNow ITOM Consultant (Discovery / CMDB)

You will lead Discovery and CMDB delivery on a remote W2 contract engagement running from 10/05/2026 to 02/26/2027, approximately 704 hours total at 32-40 hours per week. You will run workshop sessions, configure the solution and advise stakeholders, with discovery spanning 15,000+ servers and network devices across multiple data centers. Workshops are expected to begin mid to late October and may require 2-3 days onsite in Nashville, TN (to be determined), so you should be comfortable with occasional travel.

Responsibilities

• Support Discovery/CMDB workshop sessions, refine stories, demo the solution and provide advisory support.
• Execute ServiceNow Discovery module configuration and customization based on approved designs, and configure probes, sensors and patterns to discover and map IT infrastructure across multiple data centers.
• Design and implement MID Server infrastructure (up to 5 MID Servers) for credential management and discovery execution.
• Develop asset discovery scoping, range sets and discovery schedules; configure CMDB CI classes, relationships and lifecycle management for infrastructure assets.
• Execute discovery runs and validate data collection across 15,000+ servers and network devices, including discovery data transformation and CI sampling strategies.
• Implement cloud vendor infrastructure discovery and integration for up to one supported cloud provider, and manage integrations between Discovery and parallel ITSM/CSM modules for event-driven case creation.
• Support system testing, troubleshooting, discovery optimization, production deployment and post-go-live optimization.
• Develop technical documentation and Discovery architecture diagrams, and mentor junior technical resources to support knowledge transfer.

Requirements

• Lead-level experience delivering ServiceNow ITOM Discovery and CMDB implementations.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Discovery certification.
• ServiceNow CMDB certification.
• Located on US or Canada soil.
• Fluent English and strong verbal and written communication skills for workshop facilitation and advisory work.
• Willingness to travel for a possible 2-3 day onsite workshop in Nashville, TN.
• Availability for approximately 32-40 hours per week from 10/05/2026 through 02/26/2027.